I'm a member of a reciprocal club on the US mainland and decided to stop by the Outrigger during a recent visit to Oahu. I was joined by several family members making a first visit to Hawaii so we decided to have lunch at the club and at the same time allow them a view of Waikiki.
As I entered the Outrigger, I was greeted by an attendant at the front desk who explained there would be a $40 charge to enter the facility and that fee allowed for two days of facility use. I thanked her for the explanation and shared we'd just be there for lunch and to enjoy the view.
Our group of four were seated and ordered two salads and two club sandwiches. For beverages, we ordered two ice teas and two beers. Overall, the food and service was fine but nothing exceptional.
Upon returning home several days later, a charge of $255.14 for our lunch, appeared on my credit card. To say I was shocked would be an understatement.
Thinking there may have been an error, I contacted the Outrigger and was told by a staff member the charges were comprised of the following: 1. the $40 entry fee for entering the facility. 2. the cost of the lunch. 3. An automatic tip of 15% for lunch service. 4. a 25% uplift on the food, beverage and tip. 5. The 15% tip I included because I wasn't informed of the 25% uplift and the additional automatic 15% tip.
Based on my experience at the Outrigger, I'd strongly encourage those considering a visit to explore other options. The food is mediocre, the facilities are just OK and the hidden fees are nothing short of...
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