Thai Village III — Restaurant in Honolulu

Disappointing Service Experience

I am writing to express my disappointment with the service my daughter and I received at your restaurant on Saturday, August 24th, around 1 PM.

We were looking forward to a pleasant lunch, but unfortunately, our experience was far from enjoyable. The server who attended us was not helpful with my questions. When I asked for recommendations for kid-friendly dishes, she said there were none. I also inquired about lighter dishes with less seasoning, and she simply shook her head. When I requested a side of rice and tofu, she informed me that they did not offer tofu sides, which I understand. However, after that, she stopped answering our questions and began attending to other customers.

Having worked in the restaurant industry for many years, I know that a good server makes an effort to assist customers. This experience was frustrating, and it is disappointing to say that we will not be returning. We traveled from Kaneohe based on recommendations from friends, but the service we received did not meet our expectations.

I hope you take this feedback constructively and work on improving customer service in the...

The vegetable egg rolls were awesome! And that's about all that was good with the place. My roomate got the tofu fried rice with only soy sauce since she can't eat fish. When it came out it smelled and tasted like fish, which is something regular fried rice shouldn't even taste like. When I got my pad kee mow it came out very bland. It was hot, but not a lot of flavor. When we asked for the check after only eating a bite or two of our food she asked if we wanted a box and I told her no. She asked why and I told her it was because I didn't like it. She then got upset with me asked me if I was from the mainland and that this is how it's made out here. I love Thai food and make a point of trying new restaurants at least once a week. This week just wasn't a good pick. Horrible...

Family enjoys this location for various reasons. Everything is made to order so very fresh; they offer one of the largest offerings of different curry options, and their portion sizes are generous. Daughter loves their Pineapple Curry with chicken and son enjoys their Chicken Pho. What makes their style unique to other places is that their curries tend to be a bit looser or brothy. If you seek a thicker texture to curry, this may not be the place for you. I prefer thicker ones but the taste is still great so I don't mind it. I would recommend giving this a try but give yourself some time to review their expansive menu but do not fret - they are really great at answering questions and giving you guidance...