Little Caesars Pizza — Restaurant in Hope Mills

On February 19, 2022, after celebrating my baby boys birthday at approximately 7:20-7:25pm I entered this little Caesars and stood there unattended while the manager on duty that night (mia)fratenized with an ex employee about where she would be attending school, and about how she had to straighten out several customers who were complaining about there orders,, 5minutes later a young black employee came out and asked me if anyone had took my order. At this time Mia showed no concern and continued fratenizing. My order was taken at approximately 7:30 and I did not leave that establishment with until 8:20 without my complete order. Mia was very disrespectful , and unprofessional . While I sat there and respectfully and patiently waited for my 3 pizzas I observed multiple customers come in with intentions on getting refunds for their wrong orders being admitantly told that she could not refund them their money but they can have something of equal order. She was very deceitful and conniving in convincing the customers of this. After I watched multiple customers walk in pickup, or order their pizza being served and waited on vigorously by the young black employee who initially took my order . Mia did nothing but show, annoyance and irritation towards her night of overwhelming orders and order errors. After 40 minutes of waiting I received only 2 of the 3 pizzas . At this time Mia insisted that she put the money back on my card after I questioned the whereabouts of my last pizza. First of all I used my card for the 1st 2 pizzas and after waiting for 25 minutes I then placed an order for an plain pineapple pizza which I paid the young female employee with 2 five dollar bills . My change was $2:44 cents. after i respectfully mentioned this to Mia she was adamant that SHE put the complete amount on my card. At this time I stated that since she was being so sarcastic, cold and unconcerned that she call the authorities so that I can get a better resolve from her or a refund.. At this time Mia put 1 $5 bill in my hand as she used that same hand to put 24 cents onto the bill that was already laying in my hand like a waterfall causing the change to intentionally roll out of my already opened hand. As I calmly and respectfully addressed her inappropriate behavior , Mia began to decitfully contour a smile and say that it was an accident and for me to leave their store because I was getting on her nerves, that's when the young black employee, who initially took my order reach in her own pocket and gave me 2, $1bills, which put me close to my correct change minus 20cents . I thanked her and told her that I knew that she knew the truth but couldn't go against the grain and say anything to her manager who was already obviously, evidently, wrong and disrespectful . At this time I thanked this young employee for doing the right thing and I encouraged her to always listen to her own conscious when it tells her to do right. Upon leaving the establishment I respectfully told Mia how disappointed I was with her that she could treat me like that after I waited so long, respectfully and patiently. I also stated to her that after being treated with so much unprofessionalism , attitude and disrespect, that I would not be returning to that establishment and that I would be writing a review . At this time manager Mia and the Caucasian lady who was running the drive thru began to hysterically laugh. I wrestled against myself all week for not filing a formal complaint against manager Mia, and am so appreciative of being able to do so now. I've been in the food service industry for over 20yrs and have never been faced with such disrespected by an employee. I hope after posting this review that manager Mia is appropriately reprimanded and held accountable for her egregious actions. No respectful paying customer should be treated so badly, especially when they hold on to their integrity and respect while being shamefully disrespected, and in this case while manager Mia was already...

This Little Caesars on Main Street in Hope Mills is hands-down the worst! I read the bad reviews about the rude manager and slow, careless staff before going, but I gave them a chance anyway. Big mistake.

We ordered THREE pepperoni pizzas and some stuffed crazy bread. My mom clearly told the worker THREE pizzas, loud and clear. She only handed us ONE pizza and the stuffed crazy bread. My mom immediately pointed out that we were missing TWO pizzas. Instead of them apologizing, she acted clueless, like we were in the wrong.

The worker never mentioned that it was $2 for each sauce. She said it was $2 for two sauces, so my mom paid $2. When we only got one, my mom said, “This is one, we ordered two.” That’s when the worker started looking clueless, like she didn’t know what to do. That’s when my mom asked, “Is it $2 for each sauce?” The worker nodded her head, and my mom said, “You didn’t say that.”

We didn’t even buy the other sauce; we just left because this was just so unacceptable. The staff here is slow and clueless. This was an awful experience from start to finish. Save your time, money, and energy—go...

The Hope Mills location has consistently been going from bad to worse, my daughter is special needs and unfortunately enjoys LC’s, that is the only reason I keep going back. After today I had to write a review, this is only 1 of many bad experiences over the last few years, I ordered and was told it would be 25 minutes and she would bring it out, after a hour I went inside to see when ordered would be ready and was told they gave it to the wrong customer but would remake it, (the young lady working knew it was given to the wrong person but didn’t start remaking it until I came in and asked about it, she said “I thought they would bring it back, I don’t want food that another person has had). Little Caesars is now longer Cheap, or Fast, and is marginally good. Maybe if they went back to the brilliant marketing that turned the company around 15 years ago $5 hot and ready and stop adding everything to there menu and actually have Pepperoni and Cheese pizza’s ready, maybe it would eliminate 30 plus minutes...