Gianni's Pizza - Hopewell — Restaurant in Hopewell Township

I feel so bad to have to give a pizza place this rating since I could practically live off of pizza. My friends and I tried to order from Gianni’s last night but we’re completely unsatisfied to say the least. I called with my friends at about 8:30pm and we’re treated horribly from the second the phone was answered. I began by giving the receiver my address followed by my order. I first ordered a large cheese pizza and then went on to ask what the smallest size sold was (I was a first time customer). The employee on the other end proceeded to be rude to me for asking about the sizes of the pizza. I also went on to order a small veggie pizza for my vegan friend and this completed the order. After my order was taken (1 large pizza and one small pizza with no cheese and vegetables), my total came to over $30.00 which is completely ridiculous for pizza in the first place, much less pizza in which came with horrid customer service. The story goes on. Within minutes of the original order beingplaced, my friend had decided that she didn’t want the veggie pizza and asked me to call and cancel it...I tried. I called back within minutes after ordering and, of course, my call was answered by the same employee. I went on to say “Hi, I just ordered a large cheese pizza and a small vegetable pizza and would like to cancel just the small pizza from the order”. What happened next was UNACCEPTABLE. The employee proceeded to snap back at me saying “It’s already made” and that he’d send me a picture if I didn’t believe him. I replied to him saying that I would just cancel the whole if that was the case. According to that employee, if I canceled my whole order I would “never be allowed to order from them again”. They’ve lost my service before even receiving it. Next time I’ll stick...

I have eaten pizza from several different locations of this franchise. From Cecil, McDonald, Oakdale, Hopewell and Center. The issue that I am having with this franchise now is that 16 months ago I purchased a home in Hopewell twp and placed an order for delivery to only be turned away being 2.4 miles away from this location. I had spoke with the Center twp location directly after which in turn has been filling my orders since. I had just today called to place an order for delivery from the Center location being 2.9 miles away to be turned away stating it's out of their delivery away when they've filled my orders in the past. I've eaten from this franchise for well over 15 years but now can't seem to get...

Use to have Great customer service always busy and they deliver right to the door. However their prices are incorrect on their website and they have not changed them in over a year. It's very disappointing when you call a place and they charge you 6 to $8 more without ever changing their prices. We were also over charged on the pizza and the manager that was on thr phone that took the order very very unpleasant, unprofessional and rude. I drive from east Liverpool to get this pizza but I'm sorry I can't recommend this place anymore. The owner should pay attention to his business and...