Five Guys — Restaurant in Hopkins

Well, with all of the rave reviews, we expected something special, instead there is only one good thing we can say, and that is the fries were good, which is why we give it two stars. First off, they don't have gluten free buns. This means the millions of people who suffer from gluten or wheat intolerance can't eat here. However, they did offer a "lettuce wrap", which Jimmy John's offers also, with very good results. 5 guys did offer us a lettuce wrap as well, however, they were conveniently out of lettuce wrap, seriously. Next, they cook their burgers well done, no options. This is because like most other restaurants, the beef is from animal factories (CAFO's) which can and do get ecoli, and other bacteria in their beef, therefore the need to cook it until it has no flavor or juice. We got a "burger bowl", which is without a bun, and we have gone bunless before, typically without issue. However, they got the order wrong- twice, no sorry, no comments, just had to wait an extra 15 minutes, and then literally, watch them throw our order into a bag. The burgers had a horrible after taste, which is also typical if the beef is not refrigerated properly or stored uncovered with other foods. Needless to say, the only thing we ate were the fries and peanuts. We often eat at Mainstreets, which offers grass fed burgers, cooked medium as we like them, and great fries. They don't offer gluten-free buns either, but the burgers are large, juicy, and good, and the bun then would simply be too much. We won't be...

Doesn't stack up against other locations. The guy running the register was really phoning it in and didn't enter in my order correctly. I've been to other Five Guys locations hundreds of times (not an exaggeration), never once had my order entered wrong or not asked to clarify or verbally confirm. This is how I ended up with mushrooms on my burger. First world problem, right?

Sure they have a screen to confirm the order, but I've never used it, not once. I've never had to. And now because of this jerky whiny kid, I have to glance down and verify my order moving forward. Thanks, kid. You took something literally perfect and ruined it. I hope you make your mom proud.

The burger I received was terribly lopsided and had one if those "heart" pieces of lettuce in it. Again, I'm not exaggerating, but I've never had bad lettuce like this at a Five Guys. I've had some some sloppily thrown together burgers, and really, whatever that's fine. But the ingredients were always good. Not this one.

Bottom line, if you've been to other Five Guys and love it, don't go to this location. This place sucks. Just everything about it. And yeah, I'm...

I hadn't eaten a hamburger (from anywhere) in over a year due to getting food poisoning from a fast food joint. I decided one night to give hamburgers another try with my boyfriend one night, and after my experience from this five guys location, I will NEVER go back to this location, or eat another burger. My boyfriend and I live 3 blocks from this location, and when I got home The burger was burned, did not have all of the condiments on it that I had ask for, and I even found a hair in it. I was floored. The french fries that we got were burned also, and tasted like they had been sitting out for a long time and not fresh like they advertise. I gave them a call, because they were going to close in a little bit so I did not want to travel back there. I spoke with the assistant manager and explained my situation and he asked for my name and said next time I come in that he will take care of me. I then asked if I could just get my money back as I do not want to pay for something that I am not going to eat, and his comment to me was they cannot do that because I paid with cash. Are you...