Verizon — Local services in Saint Louis Park

I fist went to A wireless's Southdale location. I needed a line added. There was nobody in front of me, but it took 2 hours. The salesman couldn't explain what our monthly bill would look like. He managed to screw up the existing phone on the account, which did not need to be changed. The new phone turned out to be defective.

Wanting better service, I went to their SLP location to exchange the phone and get assistance fixing the original phone. They weren't keeping track of who came in first, just helping customers arbitrarily. I waited for an hour before being addressed. The first sales associate couldn't help me, because she was in training.

I asked for a replacement of the defective phone, but they didn't have any. They told me to go to the Shakoppee store tomorrow. THE THIRD STORE... JUST TO ADD A LINE!!!! I told them that I don't care what phone I have, just swap it out and make it work! They wanted to up-sell me a more expensive phone to solve this worst-ever customer service problem!!!! At that point, all 3 associates were gathered around a computer terminal trying to figure out how to process an exchange. I ended up paying $216 more for the more expensive phone, but they were very generous in offering me 20% off of a case (.2 x $20 = $4 off). NOT OK!!

In all, it took over 5 hours to have a line added & I paid a lot more than I had expected. Of the 4 people who I dealt with, none of them could process a line addition or exchange.

I have never written a negative review for on Google before. I do not like to complain. I hope to save somebody a lot of time, $ and frustration.

There is a great Verizon store 3724 W 50th St. in Edina. The service is prompt and extremely professional. Drive 15 minutes to save 5 hours.

**Not that it's A wireless's fault, but I had an infant and a toddler with me for this entire "adventure."

When 1 employee screws up, it's an error or a bad employee. When all of them screw up, it's a bad company. STAY OUT OF A WIRELESS IN SOUTHDALE MALL, SLP AND PRESUMABLY EVERYWHERE ELSE!!!

NOTE: Google forces you to rate them at least 1 star. I...

I went to this Verizon shop to place an order for a new phone. I was told by an employee the balance of the new phone would be put on my bill unless I chose to pay outright. I said the balance on the bill was fine. I asked if there was any paperwork I needed to see, as the person helping me said there might be and then said it was fine and I was set to go without any paperwork. I got a call to pick up the phone and went to get it. When I arrived the same person helped me and asked if he mentioned the “in store fees” when I ordered the phone. I said he never mentioned any in store fees. He said it would be an additional $300 with a case, charge cord and screen protector after the activation fee and taxes. I didn’t want any of the products and asked why the taxes and activation fee could not be put on my bill. He said “we don’t do do that”. I asked if it was always that way because I do not remember doing this the last time I got a new phone, about four years ago. He said it had always been this way, was unapologetic about his mistake in not mentioning the additional fees in the first place and just asked if I still wanted the phone.

The entire experience made me frustrated and distrustful of the vendor. It was poor customer service and felt very dishonest. I ended up cancelling my order after calling Verizon directly and speaking with someone who was much more helpful. They also informed me that paying fees in person up front was new within the last few years. If the store associate had been honest and up front I would not have...

I’ve been a Verizon customer for years, but this recent experience has been a complete disaster.

I had a fully paid-off phone that was still working fine. Instead of crediting me properly, Verizon pushed me into a 35-month payment plan on a new device — locking me into nearly $800 of unnecessary debt. I was also sold on a watch plan I didn’t need or want, and now I’m being billed for that too.

After realizing I’d been overpaying for services that weren’t even working (Disney+/Hulu/ESPN), I tried resolving it via support. I spent over an hour in live chat just to be disconnected without resolution. Then I went in person to a Verizon store, waited 30+ minutes, only to be told they don’t handle billing/customer service and I would need to call the customer service line where he would coach me how to talk to their AI System and I explained that I wasn't interested in talking on the phone when I am sitting in front of Verizon representative who sold me this package deal that did not work. When I expressed my frustration and used the word “bullshit,” I was asked to leave — after just 20 seconds on a call with customer service!

I’ve now spent hours dealing with this with no resolution. Zero accountability. Zero ownership. Just corporate scripts and dodging. Do better, Verizon.

I'd like to point out I was dealing with the store manager a anyone who is looking at this on Verizon, this occurred 7/22/25 around 4PM. I will be documenting this entire situation and reporting...