Yardbird Outdoor Furniture — Local services in Saint Louis Park

After searching for months to find the perfect outdoor furniture, I stumbled upon the Yardbird site. I immediately fell in love with the Pepin collection (the 7 piece dining set & the 3 piece bar height dining set). I ordered both of the color swatches to make sure I absolutely loved the color of the sling chairs before spending so much money, and the Oyster was my favorite. When I went to purchase them both I found that the larger set was backordered and needed to be purchased separately in order to get the bar height set sooner. I reached out to customer service to see if I could still take advantage of the free shipping I would have received if they were bought together. Essie was quick to reply and waive the shipping fee so I could get the bar height set sooner.

Both shipments went out fairly quickly & I received phone calls from FedEx to schedule the delivery window. The delivery service used may be different in other places, but in my case they arrived on a semi so make sure to communicate with the delivery service if you live somewhere that it's hard for them to access. I was also very thankful for the driver who helped me to get the boxes off of the wood pallet so they could fit in my garage. The larger set came stacked so high (wrapped with stretch wrap) that it would not have fit inside otherwise. The furniture was wrapped well with stretch wrap & foam to protect it and had no damage upon arrival, even though one of the boxes had damage to it.

Out of the box, the furniture itself is as beautiful as it is in the pictures & the welding on the metal looks like it will hold up well (not that I'm an expert on welding). The tables are a beautiful dark brown, exactly what I wanted. The chairs (in Oyster) are a light gray & are very comfortable. Not only do they swivel, but they also rock which I wasn't expecting! Most of the furniture is very lightweight too. I'm a petite woman and I was able to put the chairs together myself (it's basically just connecting the chair seat to the swivel base) & move the smaller table by myself. I did need help for the larger one but that's mostly because it's very wide.

I looked at some furniture in a local store that was twice the price of this and wasn't as beautiful. I'm really impressed with this furniture, it was exactly what I wanted!

Overall, Yardbird has excellent customer service and quality products. I could go on and on (as you can see) but I'm very happy with...

After spending over $8000 with Yardbird last fall, and using my furniture only twice before covering it up with Yard Bird protective covers for the winter, I was shocked when I removed the covers in the spring to see that one of the armrests had been chewed through by some sort of a rodent perhaps over the winter. When I went into the store to show them a picture of it, they referred me to customer service where I sent an email explaining my dismay that the furniture didnt make it through one winter without being destroyed. To my shock and dismay, they refused to cover it, and said they would send me some wicker pieces and liquid glue and I could try to repair it on my own. After trying to explain that nearly every backyard in America has some sort of rodent in it, and that their furniture should stand up to the rigors of being outside for a few months, I was completely blown off. They never came through and never offered to replace the corner section, and now Im left with an armrest that looks terrible and will cut your arm up if you place in on the armrest. At the least they should have a disclaimer that if you have any rodent nearby, it likely will not last long. If you are considering Yardbird, know that their furniture (I purchases the Langdon set) will likely not make it though one year without being destroyed, and their customer service department will do NOTHING to help you out. Basically saying “sorry it’s on you and we are NOT here to help in any way.” Very disappointing to...

I was drawn to Yardbird because of the quality and comfort of the patio furniture sold through their showroom, But I was greatly disappointed by the “white glove” service—prompt delivery, all packaging removed, furniture set in place. The window of delivery was too broad, and the delivery guys—contractors, not Yardbird staff—didn’t remove the cushions from their packaging. Within ten minutes I realized one of the cushions was wrong; I called the driver and demanded that he take it back, whereupon he responded in an abusive way and hung up. So I called Yardbird showroom, where I was told that I had to send an email with photo to their Customer Service—and not even to bother trying to call them. Which I did, and received a polite email a day later, but it took another three business days to have the right cushion delivered. Showroom, delivery, customer service—all three poorly coordinated, and the customer has to do the work of fixing their mistakes. How does this count as white-glove service? And then a further problem—the size of our purchase qualified us for free delivery, but the order had to be split into separate pieces (in stock vs. backorder) and the free shipping applied only to in-stock. I was told I’d have to drive to their warehouse 10 miles away to pick up the remaining merchandise. More smudges on ‘white glove” service. Don’t be fooled by the salespeople and the suave minimalist showroom into paying premium prices for such...