O'Charley's Restaurant & Bar — Restaurant in Hopkinsville

So I took my mom and gf out to dinner for Mother’s Day. It started off good. Our waitress don’t remember her name “and don’t really care to remember” she was a little skinny girl with red looking tips in her hair, heavy eyeliner and makeup freckles on her nose. My mom bought it to our attention that the girl may have wiped her face and wiped her makeup on her nose due to her nose was black. When the waitress came back to the table, I said excuse me you have something black on your nose. The waitress then says I know, it’s freckles on my nose. I then said it’s black stuff. She says, yes I know I’ve been doing my makeup like this for years now, rolls her eyes at me and walks off. After that incident (mind you, our food hasn’t came yet) she never ask us if we needed anything or did she refill our drinks. After my gf already ask for a refill twice ,she finally got her refill. Me, my mom, and my son never got a refill.When we did ask for something, she rudely tossed it on the table. After all that unnecessary drama. I ask her for a to go plate. She ignored me and walked straight pass our table. Few minutes later she comes back and says, you want a to go plate? So since this rude waitress was so disrespectful I decided to pay at the front desk. She (the waitress) comes to me saying I’ll take your card. I told her no I was going to pay at the front desk. She rudely holds out her hand for my card and says “no, I’m your waitress I’ll take the card. Before I handed her my card I told her she didn’t have to be rude, I was only looking out for her cause she had black stuff on her nose. She tells me I was being rude and continues holding out her hand for my card. I told her no, I was just looking out for her cause I would want someone to tell me if I had something on me. (I did not know it was freckle makeup she had on, it looked more like black sut) she took my card and said “it was an unnecessary comment” after that I was over her bad attitude. I told her to give me my card back, she ignored me and kept walking. I then had to get loud and said “hey! Give me my card. Then she LOUDLY says “so your refusing to pay?!” as if I was trying to walk out and she make a scene. I was at the front desk waiting to pay. Someone at the front even commented she didn’t have to act like that. If someone is just trying to look out for you. All I wanted was to take my mom and gf out for Mothers Day and it got ruined by some rude disrespectful waitress. If I could give her 0 stars I would. Food was...

On Friday, July 16th, 2021, my husband and I had the worst dining experience we have ever had at this restaurant. Shortly before we were seated, the greet staff told us that the kitchen was backed up because of a party of 25 people. After being seated, we were offered unlimited bread refills while we waited. The wait wasn't the worst of it. To start off, the white wine supply was out, no chardany or Pino Grasio, and my husband wanted Chardany with his $18.99 meal.

The server was a nice enough young lady, but she didn't seem to hear our requests. We asked for chips and salsa and extra olives with our bloody Mary's instead of bread. My husband told her if the chips and salsa came out with the entrees, we would send it back, so to be sure, to check on the timing, and it came out with the meals anyway.

We asked to speak to the manager that night and explained that we specifically picked O' Charlie's for the pasta dish and the Plank Salmon, so the wine was important to us. He gave us excuses about ordering it every week, but there seems to be a supply issue, and he's been out of white wine for a while. He did comp us our deserts, and the food was excellent, so that is why I am giving a rating of 3. Usually, the dining experience is great, but this past Friday, it was awful. The server and the manager both need to improve their communication skills.

We will give it one more try and hopefully not have the same experience. If it happens again, we will not be coming back. Signed, Frustrated customer.

Update: 4/13/2024 On this visit, we decided to sit at the bar. Our bartender was Amanda. She had a full bar and did a great job juggling the damands of her customers and the needs of the rest of the restaurant. We enjoyed the atmosphere inside the restaurant. The appetizer came out promptly while we waited for our entrees. If you need to use the women's bathroom, it may be a problem. All 3 stalls were backed up. I couldn't use the bathroom, and this was not the first time. What was going on? Assign a staff member who doesn't serve food to monitor the bathrooms. It was disgusting. I hope this doesn't happen again? Still, Amanda is definitely a keeper. She's an...

In prior times I have eaten at this restaurant biweekly;however, the last visit failed my expectation in many categories. Some servers there are awesome and to them I give kudos. We show our appreciate to them with a generous tip. The issue is if one can get past the girl at the front door who decides where the customers sit. I am not going to post her name but if she reads this she will be well aware of who she is. She never opens her mouth to my husband or I. She is the first impression. I am hearing impaired and I have hearing aids and read lips. When I walk up I feel discriminated in many ways. Especially when I wait to read your lips and you speak not a word. Not even a "welcome to ocharleys how many today!" Not even a smile! A smile is universal!!! Pretty basic greeting would you not say? Oh well my husband complained to the manager during a prior visit but I am assuming he did not correct her because we got the same rudeness during our last visit. I refuse to keep giving a restaurant my business and the person who holds the seating chart does not greet customers. And if my husband and I are the only ones she does it to maybe I should just file a discrimination lawsuit. Why is she your first impression. She would be better served as a cook or dishwasher. Non speaking roles. No customer engagement necessary!! We eat there twice a week so at this point if She is unaware of our names she should know our faces . And it isn't about who you know anyway. It is about the brand of O'Charley's and meeting and exceeding cutomers expectation. The first impression!! I hate to slam a business in Hopkinsville but when you have a person who has the seating chart and they are standing alone at the counter and they fail to open their mouth time and time again to the same customer......well yes a public complaint!!! I tried to reach out to your corp office and the recording says to report it to the local resturant. We have and nothing has been done. All We wanted each time is a smile and hello. Very simple. Well I guess we will have to go to Tennessee to eat at another brand like everyone...