Baskin-Robbins — Restaurant in Horn Lake

Giving it a 1 star because I asked them to make a birthday cake for my daughter available on their website available at this location and basically refused to make the cake telling me the box wouldn’t be able to shut with the cake sized I wanted even tho it’s available to order just like that on the website then I asked well I’ll just take the smaller cake and some how it still was an issue about making the icecream cone cake. Down right unprofessional, lazy work ethic. It was no problem for Southaven location to make the cake. Will never come back to this location someone...

The young people working there didn’t even acknowledge me when I walked into the store. Instead, they were standing around chatting and tapping on their phones. I had to ask one of them for assistance, and even then, they seemed to have bad attitudes. It’s baffling to work a customer service job without showing any interest in helping customers or doing the job properly.

Ultimately, I ended up walking out, despite their offering of delicious ice cream. Hopefully, the owner will consider investing in customer care training for that group of employees—it would make a...

Wow what a terrible experience! Came here while visiting family and I haven’t had poor of customer service like that in my life. I’d rather get ice cream from a broken ice cream machine at McDonald’s. The customer service was atrocious. Really bad energy, no manners, rude responses when following up on 30+ minutes of waiting and then my order was wrong too. I don’t understand! It ruined my whole day how I was treated and I got the...