Charleys Cheesesteaks and Wings — Restaurant in Houston

Horrible customer service ! I placed an order through the Charleys app and my order was completely HORRIBLE I called to inform the workers about the order and over heard a lady worker telling a coworker “she’s calling talking about her boneless wings are hard and her sandwich is soggy that’s how it suppose to be” after informing the person in charge I over heard what she said no apologies was giving. I was told someone would call me back the next day and never did I had to call back. I was told basically there’s nothing they can do when asked to speak with a supervisor she told me “he’s out of town” when told I want to speak to someone higher up she went on to say “well I don’t know what you want me to do he’s out of town” her name was Josie and manager name deMarcus I’ll be getting Corporate and...

This location really needs better training and there website should reallyupdate the time that they are operating. I placed a order with them online and was told it was being made. When I went to pick it up they were cleaning up and closing. I explained to them that I had placed a online order and that the website said they were still open. It allowed me to place the order and was tracking the progress of the order being made. The employees kept on going back and forth with me about the order I even showed them my phone with there location, today's date and the traking number but they would not make the order so I asked for a refund but was told I have to come tomorrow to get it because they couldn't do anything. They did not...

One of the worst horrible places we ever been to. First time we ever go there we ordered the food online they tell us that our order did not go through. But it did we had a confirmation number and it was tracking the progress of the order after we paid $80 they tell us that our order is not there and we will have to wait 2 days to get a refund because the store closed early and there was nothingthey they could do. When asked to speak to a manager the guy went to the back and came with a lady who was supposed to be the manager but really she was just one of the cooks. The employees continue to laugh and make my wife wait over an hour just to tell her she will not be able to get her food or a refund because they...