El Premio Tex Mex Bar & Grill — Restaurant in Houston

OMG - what a horrible experience and kicking myself for not looking at the reviews prior to entering that place. All of the reviews are spot on. The food is lousy and overpriced then add in a gratuity BEFORE you get any service is not only dishonest but should be illegal. We ordered the nachos "grande" for like $16. Could get better at a little league baseball game. Maybe 3 of the chips were edible with the others being so soggy you had to use a fork. The bottom of the nasty cardboard container was swimming in cheese sauce.

Ordered an IPA via their uncleansed kiosk for $9 plus tax. Waitress came by and said they were out of that one. Requested another IPA. She said okay. After eating about half of the nachos, she still hadn't stopped back by. So, when walking by and not even making eye contact or acknowledging us, I watched her go to end of the bar and start chatting with a friend. Next time by I told her I didn't want it and to take off our credit card. Nothing. No more interaction. Had to ask another waitress about removing from our bill and she said they'd take care of it. It was later when I noticed I had been charged a gratuity(15 or 18%) AUTOMATICALLY and BEFORE we even got any service. There's no incentive for the waitress to be nice or cordial - she knows she'll get a tip on overpriced food and drinks REGARDLESS of her behavior. 3 days later they did remove the charge for a beer I never got. HOWEVER, they still left in the tip that I never agreed to the amount. This is being disputed with the credit card company now.

Notice there are ZERO replies from their management. This should be a big warning sign that nobody cares. I got an email and in it there was a short survey. I expressed my issues and there was a radio button asking if I wanted a text reply or phone call. I selected phone call. Still no call so will let credit card company work it...

I stopped in for some food because I had a long layover and they weren’t super busy. I sat myself at the bar (no hostess) and ordered some food and drinks. Lilly was fantastic and attentive, I could tell she was pretty busy behind the bar. She would greet people as they waited for a table and told them to seat themselves. It turns out there was a hostess that was nowhere to be found for most of the time people were coming in.

The manager came to the bar to assist at one point and was just atrocious. She didn’t know how to make ANY mixed drinks and kept asking Lilly for step by step instructions on several drinks (including asking about measurements) while Lilly was also making drinks. As a manager, you should know the basics of where you work in my opinion. Lilly worked the full bar by herself clearly very busy while the manager would just be a glorified food runner to tables even though there were plenty of food runners.

I finally closed out and waited an hour for a coffee and dessert before I finally alerted Lilly because my flight was leaving soon, the manager came out and made it seem like it was a problem I was asking and I had to explain and show my receipt that my final order was placed and paid for nearly an hour prior.

I just would expect a lot more for a manager. She seemed to have an attitude and truly no idea what she was doing. She didn’t seem to be much of a help because she couldn’t do anything unsupervised as she had questions about everything.

Airport food is already so expensive and I would expect a bit more. The food wasn’t bad and the drinks were good, you could just tell the staff wasn’t being run, helped...

If I could give them no stars I would. Just had breakfast this morning and it was terrible. I haven’t left a google review in ages but I had to take the time today because of how bad the food & service was.

Sat down & the waitress handed me the menu. I used the QR code & ordered my food & I was waiting for my food. Not a water or anything given. New people arrive & the waitress greet them & give them water & takes their order.

I put in the comments “with some butter & jam for the toast”

Anyways my food arrives after some time & the waitress put my plate down. With no silverware nothing. I had to ask her for some utensils while she is walking by & she only gives me fork. That’s when I noticed that they never gave me any butter.

I again, ask for some butter & butter knife to spread the jam. As I was waiting, I started eating my food & it’s not until I was halfway done eating, another waitress came to check on me. I asked for some butter & she said they don’t have butter. I asked for a butter knife again to at least spread the jam.. & she circled around & handed me some butter saying they found some butter.

Anyways the toast is so stale. Almost like they never bothered to toast it. The egg was such a little portion. There was no pepper shaker nearby. Just the salt.

The whole thing ruined my morning & not to mention they charged me $21 for some sorry breakfast food.

The waitresses look like they hate their jobs & annoyed that the customers are showing up early in the morning?...