H-Burger Bar — Restaurant in Houston

It’s an airport. What do you expect but overpriced food and drinks. $20 for chili on top of fries? Well, you are at an airport.

What I want to know is when does the OTG/Flo failed experience cease to exist? I’m all about technology, and the reasons for using it… but I’m sick of trying to sit here for five minutes while the page loads just to make an order. I probably spend at least ten minutes every time I order from an IAH restaurant on my phone just trying to select what I want and check out.

Not to mention, I have not received a great number of receipts for my expense report, some due to my own error and others that were inherent mistakes of the system. When I try to rectify with a printed receipt, you cannot get one. This is dumb. And this is something that can be fixed. There is no excuse for being able to provide your customer a receipt for their transfer. The last time two times I “engaged” management to follow up and send my receipts, it went nowhere. My company is not happy with this and after today’s experience, I’m going to have to eat/dine outside of this airport if I want my...

Extremely underwhelming experience at H Burger Bar, I arrived at 9:07 and asked if they were still open so I could grab a drink. The employee(s) were more focused on making sure that all of their customers knew that they planned to “walk” promptly at 10:00 pm instead of providing a good customers experience.

High airport prices? Yeah yeah yeah. Just because you can doesn’t mean you have to make things excruciatingly expensive. My server made sure to tell me that when he gave me a complimentary sparking water from the tap (not bottled) that it was on the menu and normally charge for it—not a great way to deliver a good gesture.

Lastly, when I asked if they had wifi, my server said quickly assumed that I was contemplating using it without making a purchase which was not my intent. While I get that happens frequently in airports, it’s definitely not a good way to approach guests who are visiting for the first time. Based on my experiences, I will not be returning and there seems to be a similar sentiment by some...

This was, hands down, one of the worst travel experiences I’ve ever had — and it had nothing to do with the flight itself, but everything to do with the rude, unprofessional male gate agent I encountered at the airport.

After diving all day, exhausted and trying to get through the airport with some sense of peace, I was met with nothing but attitude and complete disrespect from a staff member who clearly hates his job and takes it out on travelers.

He was abrupt, dismissive, and spoke to me in a tone that was completely unnecessary and unwarranted. No eye contact, no greeting, just short, nasty responses like I was wasting his time. I asked one question and was met with condescension like I wasn’t supposed to be confused or tired after a long day of travel.

Airports are already stressful. The least your employees can do is offer some common decency and professionalism. This man did neither. And judging from how he treated other passengers, it’s not just me — it’s a pattern, and...