There are no physical menus available at this restaurant, so the daughter of the elderly couple sitting next to me had to hover over them, helping explain the choices and place their order. She should get half the tip that you are required to leave before placing your order. I'm normally a 20% tipper, but since they suggested 18%, that's what they got.

Providing the tip before receiving any service basically removes the incentive to provide basic service. No one asks if you need anything or how your meal is. You have to flag someone down and hope they’re not walking out of the restaurant to talk on their phone.

I ordered an appetizer but it was delivered at the same time as my meal. What sense does that make? I asked for no sauce on the appetizer, but they included it anyway. One of the people delivering food is also taking out trash (disgusting) and one of the cooks with a hairnet on also appears to be delivering food, but no one seems to be in charge of clearing tables.

I ordered two burgers, two orders of fries and an order of sweet potato fries and was given three thimbles of ketchup and had to flag someone down to get more. I asked for a refill on my water and they refilled my lemonade glass. They never did ask me if I wanted a refill on my $5 glass of lemonade.

They didn't forget that I ordered a piece of chocolate cake, because no one took my order. When the employee (can't really call anyone "wait" staff) finally asked if I'd like my water glass refilled a second time, I asked for my chocolate cake. It’s a good thing I wasn’t in a hurry to catch a connecting flight. The first several bites of chocolate cake had a salty taste to them, because they didn't bring me a clean fork and I had to use the same fork that I used on my appetizer. The long line at the Wendy's next door makes sense now. Even Waffle House consistently provides better service than this place.

Now I'll wait for the manager to come in and post some canned apology with a promise to share my feedback with the staff, as they've posted dozens of times before on their other negative reviews. Those responses alone tell you everything you need to know about this establishment. If they had to depend on regular customers for business instead of transient travelers, they'd be out of business by now.