Insomnia Cookies — Restaurant in Houston

I’ve always ordered from this location for delivery.

Today i get my order and i noticed it’s marked for cookies i didn’t order. I open it and apparently cookies were substituted for cookies i ordered they didn’t actually have. No one called me to ask what i wanted instead. So i called and got a rude response from and employee who says she’s the manager on duty Kye.

As im trying to explain to her that no one called me and the only call i have is from the delivery driver. But she kept cutting me off. After a few minutes of her constantly talking over me i asked for a store manager name and when they would be there or cooperate number she could only provide the name of the manager. I then stated she could process the refund for the cookies i didn’t receive. She said when i call cooperate they can process it for me and refused to process the refund.

The cookies substituted doesn’t even equal the amount i paid for the cookies not given.

The Megan sugar cookies is what i didn’t receive

She substituted them for to plain sugar cookies and a...

I’ve never had such a bad experience with customer service as I did with Insomnia Cookies. My order never arrived, so I called the store expecting help. Instead, I spoke with an employee named Kye, who was rude, unprofessional, and completely unwilling to assist me. Rather than taking responsibility or offering a solution, she kept telling me she hadn’t been at work, as if that excused her from helping me.

A good manager should be problem-solving and customer-focused, but Kye was the exact opposite. She acted like my issue didn’t matter and did nothing to correct it. It was frustrating to deal with someone so incapable of handling a simple problem.

If this is how management treats customers, I won’t be ordering from Insomnia Cookies again. They need to find managers who actually care about their job and...

-------August 29,2024------ I have posted an original review but clearly you guys have taken it down, but on August 29,2024 around right after midnight around 12:05am, after walking in and waiting a few minutes already shortly after 4 girls came in and went straight to an employee who seemed to be off their shift with a backpack on was behind the counter while placing several variety of cookies in a box then handed it to the 4 girls while giggling and then one of the girls proceeded to ask if they can also have ice cream for her and her friends he said yes quietly then proceeds to had it to them for FREE. The other employee who was assisting the customer in front of me saw him and told him to go home already while laughing. Never coming to this location again and the cookies...