Pizza Seven — Restaurant in Houston

If I could give 0 stars I would do so. I will NEVER order from this place and I advise anyone to do the same. I do not understand how this place is still open. I decided to try this place out since I received a menu on my door for delivery. Please keep in mind, this location is less then a 5 minute drive from my house. I placed my order and was assured that in thirty to forty five minutes it would be delivered. After a hour and a half had passed, I decided to give the location a call to figure out where my order was. The man who took my order who I believe is the owner answered and told me very impatiently that he would call the driver. After two tries of not being able to get in touch with the driver he said just wait a little bit longer and that he should be arriving soon. I wasn't reassured like I felt like I needed to be if he couldn't even get a hold of the driver. After five more minutes of waiting, I called again to cancel my order. As I was calling the driver delivered my food and said he was "lost". Again, I live 5 minutes away and the driver gave no apology. I told the owner on the phone that I was very unhappy. Not only was my food COLD, but if the driver was lost I would expect a phone call so I am able to give directions, at least out of customer service courtesy call me to tell me it will be late. The owner gave no apologies and started to argue with me that it wasn't a hour and half and the food was hot. I then told the owner that I need a discount for the inconvenience and he said no while raising his voice. I told him once again how long I waited and that again the food was cold. Out of customer service in the food industry, I should not only be given an apology but be treated with respect. I finally stopped the man from yelling and told him I would be giving my bank a call tomorrow to dispute the payment because I wouldn't be paying for this. He then stated he would call the cops on me immediately and it would be resolved. I then told him that I would not tolerate that kind of treatment and would do the same out of my own safety. The man then stated "You're threatening me? Then I threaten you! If you have the f**king balls to call the cops on me then I will call the cops on you as well. I then felt extremely threatened because this man is angry and has my address. I finally was able to get a word in and said I will never order from this place again and also make sure my complex knows of this matter as well so no other tenant will feel unsafe or threatened and I hung up. Please keep in mind that I was not looking for a free meal but to just have customer service that I feel like I deserved. To also add, the food was incredibly disgusting and not worth the wait at all. Beware...

I'm a long time food junkie and food critic, because of a past job, service POS systems at bars clubs restaurants, all over Houston for 20 years. At this point, I hate most foods, restaurants, and eat just to get full. I've seen this place a million times and live nearby. I decided to do a delivery. I got mozzarella sticks and a medium, supreme type pizza. The sticks came in a order of 7... that's right, SEVEN! THEY WERE longer than your middle finger and as big around as 2 or 3. They were naked dark brown, with a dusting of Parmesan on top. The crust was thin, delicate, and almost fell apart in ur fingers, so I know u weren't being stuffed with crust. The cheese inside was about 3 times the normal amount, hot and very good! Easily a top 3 all time mozzarella sticks for me! The dipping sauce was a bit weak tho. But not terrible. The pizza is a dollar or 2 more than I like, and since I got New York style, should have been cooked and browned on bottom, another minute or two. I got the medium size and could only eat half! Major shock! The toppings are tasty, plenty and filling. They also include a packet of Parmesan cheese and 1 of shaved red peppers. Hard to find this anymore. I don't know anything about their other items, but if they are this good, u are getting good taste for...

So I received a menu on my door, and was pretty excited about ordering food here since the menu seemed like there were many great items. We placed an order and the deliver time is claimed it would take 40 minutes, and then we get a message stating an hour. Either way we waited, an hour passes by we decide to call. The gentleman informed us it was on its way. We continue to wait, 30 minutes later we call back. Instead of being greeted we get answered " your order is on its way !". At this point we are just hungry and want a refund. He gets an attitude and hangs up on us. Luckily I was finally able to get my refund. Customer service is horrible and wait time for delivery is ridiculous. The menu is in the trash now, and they need to work on how to talk to their customers. Star pizza is a little more of a drive, but they know how to speak to customers. Oh and did I mention the place is only...