THE HIDEOUT — Local services in Houston

Worst customer service I’ve ever experienced at a lounge!! Where do I start.. The security who checked us to get in was very rude, our waitress gave us drinks that we didn’t ask for without checking with us first because they “ran out” of what we originally wanted and on top of that we had to ask for our change several times after we paid and was told that nobody in the establishment had change.. so once we finally straightened that out she never came back to check on us but we watched as she smoked hookah with friends at a booth!! We wanted more drinks but had to wait several mins for the bartender to return to get them.. then we were charged $64 for 2 drinks that were supposed to be doubles but clearly wasn’t… smh spent about $200 between the drinks and hookah and were very disappointed. AlI I can say is that we had quite the experience and will never be...

Unorganized. We made it at 8:50pm for happy hour. Reservation wasn’t ready we had to wait an additional hour. Also If it’s freezing outside why is the patio even an option? When I requested a table in the inside that came available as soon as we were seated they denied me and sat 1 guest there when my whole party was there waiting an hour to be seated. Sitting in the cold is unpleasant. On top of sitting outside our waitress didn’t come at all so we left. Also Tay the parking guy charged me 25 for parking via cash app and my friends only...

Racist bartender,hence the skin head...😉🤔 Friend & I walked in sat down ordered two 🍻 beers. He double back to look at her id. Serves us the two beers then I ask for bill.. he says 47.50$. Wt?@ His story was, that "we" owed him?! Btw first time ever here for both of us. She was visiting from Memphis... left$20 cash and walked out. Clearly not wanted here if you're of color.. They'll jack up the price to privilege rate. Gloomy dark decor, pub style. Best part is...