Sara's Halal Burgers & NYC Gyro — Restaurant in Houston

I recently visited Sara's Halal Burgers and was extremely disappointed with both the food quality and the service. The experience was far from satisfactory, and it’s unfortunate that a place we wanted to support has deteriorated to this level.

Service: From the moment we arrived, the cashier was rude and unprofessional. When placing our order, I specifically requested that the burgers be cut in half for easier sharing with my family. Not only was this request ignored, but when we asked about it later, the response was a dismissive "oh, we forgot." This level of service is unacceptable, and it set the tone for the rest of our meal.

Food Quality: Burgers: I ordered the Mighty Fire Starter, Monster Burger, and a Chicken Sandwich. All three were poorly made. The buns were unevenly sliced, and it seemed like they were cut by hand rather than with a proper bread knife. The burgers were soggy and emitted a strange smell, which was concerning. The meat did not taste fresh, and the texture made it hard to enjoy.

Fried Chicken: The fried chicken was the worst part of the meal. Each piece had visible blood, suggesting that the chicken wasn’t cooked properly or was marinated and brined incorrectly—if at all. This is not only unacceptable but also a potential health hazard. I can’t believe a restaurant would serve undercooked chicken like this.

Fries: The large fries we ordered for the kids were stale, cold, and seemed to have been fried multiple times in dirty oil. The taste of old oil was overpowering, and the fries were a dark, unappetizing color. It felt like they were trying to save money by reusing the same oil without cleaning it or replacing it regularly.

Drinks: The soda and Mexican Fanta were fine, but that’s the bare minimum you'd expect in any restaurant.

Cleanliness and Hygiene Concerns: Given the state of the fries and the undercooked chicken, I seriously question the cleanliness and food preparation procedures at this establishment. The strange smell from the burgers and the appearance of the fries made me wonder if they are cutting corners to save on ingredients or proper kitchen maintenance. It’s worrying to think about what’s going on behind the scenes, especially regarding their use of oil. They really need an inspection to ensure they’re maintaining basic food safety standards.

Conclusion: This was my second visit after a year, hoping things would improve, but sadly, they haven’t. With such poor service and questionable food quality, I won’t be returning again. I urge the owner to take immediate action to address these issues—both in the kitchen and with customer service—before they lose even more business in what is already a competitive market. We want to support our local halal businesses, but not when they’re...

Sara's Halal Burger stands out as a delightful fast food haven, nestled conveniently next to a gas station. The star of the show is undoubtedly their delectable fast food offerings, earning them a solid four-star rating. From succulent halal burgers to flavorful fries, the menu showcases a diverse range of options that cater to discerning taste buds.

The speed of service at Sara's Halal Burger is commendable, reflecting their commitment to delivering a quick and efficient dining experience. The swift preparation and delivery of orders make it an ideal choice for those seeking a prompt and satisfying meal. This efficiency is a testament to the restaurant's dedication to customer satisfaction and the epitome of what a fast-food establishment should be.

However, the location and seating arrangements leave room for improvement. Being situated next to a gas station may not offer the most picturesque ambiance, and the proximity to fueling activities might deter those seeking a serene dining atmosphere. Additionally, the seat comfort falls below par, with basic and sometimes cramped seating arrangements that may not be suitable for extended stays.

Despite these drawbacks, Sara's Halal Burger excels in its primary mission: delivering scrumptious fast food with a swift turnaround. For patrons prioritizing taste and efficiency over ambiance, this establishment is a solid choice. Whether grabbing a quick bite on the go or indulging in a flavorful meal, Sara's Halal Burger consistently satisfies the craving for delicious...

Was very disappointed with the extremely poor customer service. We were going to buy meals for 4 people.

I always ask for the vegetables for my burger to be put on the side so that they are not all soggy and gross by the time i get home. Plus to go orders usually need to be heated back up by the time we get home...and who wants to heat up their lettuce...or deal with the mess of taking it off and replacing it. I wasn't asking for anything extra...just put the veggies on the side. Such a simple request to have denied.

They told me absolutely not. I could have my veggies put on my burger or i could have no vegetables. They were not going to charge me less for not giving me vegetables. I thought this was extremely unfair.

I pass by them all the time. I was going to try them and if i liked them was planning to maje them a regular lunch stop since they have $5 lunch specials. I am a pet sitter and always out and about and forgetting to eat.

Not only did they lose a $60+ sale tonight but they have lost all future business from my family.

So disappointed that customer service is unimportant to them. I have NEVER had any place refuse to put the veggies on the side for me. Everyone from cheap dollar burgers to $20 gourmet burger places are always happy to provide this small service. Instead of wanting to provide excellent customer service and cultivating new loyal clientele, they just let us cancel our order and watched us walk out the door.

I am so sick of businesses that don't believe in making their...