Shipley Do-Nuts — Restaurant in Houston

The following is an email I sent to corporate about a an interaction I had with a rude employee today about a hour ago. “Good Afternoon,

I recently visited the location at 8135 I10 Frontage, Houston TX and the employee who refused to provide her name was very rude. I went in to order 2 plain cakes and 1 glazed but then went back because I noticed all three were rang up as glazed. I have visited this location previously so I know their is a different line item for plain cake at a lower charge. I brought this us to the employees attention and she immediately began to give me attitude saying I was wrong and asking “so what you want me to charge you more?”. I then got frustrated because of her rude nature and asked for my money back and she said only her manager can do it so she had to call her. The employee then began asking “so what if your wrong?” purely to be spiteful and rude. The manager Letti I believe then came on the phone and in an obvious manner told the employee to refund the money and the employee said she already knew she could. The employees unnecessary call to her manager only showes her immaturity and she did it just to be spiteful. I recorded the entire interaction and am more then glad to send it to you. I will also be posting this on social media because this is not how customer service should be performed. I may only be 1 person but continuous negative interactions such as this only leads to a loss in profits due to decreasing sales. Please see to it that this is addressed in a much more professional manner then the employee...

Stopped in for donuts after dinner 2 Saturday's ago for something sweet with my kids (I live near by). The lady working there (Sonya, I believe) told me that the internet was down and it was cash only. I was disappointed but the kids really wanted donuts so I drop several blocks to the atm. When we walked back in, we proceeded to place our order (about a dozen donuts). When checking out, Sonya says that it's exact change only. Why in the heck didn't she mentioned that before I left the first time. So I ran next door to McDonalds for change. They were nice enough to give it to me change even though I hadn't purchased anything there. When I returned to Shipleys, I paid Sonya as close as I had to the amount (a bit over). I asked Sonya if she could give us some free donut holes or something for all the trouble and she looked at me and laughed. She said "I get nothing for free and neither do you". I then asked for her name and said I would be contacted Shipley's about my experience. She pointed to the information posted on the wall and said "go ahead", as if she could really care less. The donuts were still good.. I have to say... but the customer service experience will keep me going elsewhere. Funny thing is, that I had 4 teenagers with me and my girlfriend, and they were all part of this experience. We will share this story when talking about Shipley's to our friends and family for a long...

Horrible customer service and cold/stale donuts. I came by tonight with the intention of placing a large order for tomorrow morning. I tried to call the location at first but no one would answer, so I had to make the trek. While I was there I asked Carmen the employee if I could order a dozen of hot fresh donuts to take home (knowing it would take a minute to make) and she said "no". I explained to Carmen that tomorrow is my turn to bring breakfast for our corporate meeting at home office. I needed hot fresh donuts and kolaches for 40 people. When I asked Carmen if I could place the large order for hot fresh donuts she bluntly said "NO!". I asked why and she explained that they only have fresh product around 3:30am-4:30am and then after that its all old. She went on to explain that by the time I arrive at 7:45am the donuts would be 3-4 hours old. She then said they will not make any fresh ones for me and my 40 guest. I am super disappointed and will never go back there again. Tomorrow our team will enjoy food from a worthy company where the customer matters....