Space City Bagels — Restaurant in Houston

WORST BAGEL I’VE EVER HAD ): — Before I start- I didn’t want to dock the entire business with a one star because although the food was terrible- the staff was kind the entire time and the resolution after a terrible food experience from the GM was acceptable.

Being just two weeks old, they’re apparently in their ‘soft-opening’ phase so they’re still working out some kinks.

I don’t want to sound like a snob but yes, I’m from NYC- but not once did I walk in here expecting anything even remotely close.

This wasn’t even close to a bagel I can make from a supermarket.

The wait was ridiculous. Took over half an hour. They were extremely busy so that made me even more excited.

Spent about $30 for 3 bagels. Price did not help but I feel it’s reasonable.. if the quality was there.

The food came. Everything was cold. We asked for toasted. They didn’t toast it. Hated doing this to a busy small business but had to ask for a remake because well, it wasn’t cheap either.

The GM came to speak to us and she was INCREDIBLY sweet and kind along with the rest of the staff. I really really appreciate them despite being so busy but… the food just wasn’t good.

They remade it. Waited another 15minutes after I had to ask to make sure we didn’t have to wait another 30.

Guess what? Came back out still cold and hard.

I don’t know what to say. I really wanted to like this spot and I will give them another shot in a few months and edit this if anything but as it stands- I have no clue who’s reviewing this place 5 stars and walking out happy.

I almost felt gaslit because they asked if I was from NYC without even mentioning it.

Again- never came with that expectation but I unfortunately could make a better bagel from HEB at the moment.

Wishing them nothing but future success but couldn’t do future people disservice from the misconstrued current 5* reviews.

Coffee is really good though… but it’s because it’s not from them ):

Ultimately - I was offered a refund. Least that could have been done. Would have been a lot worse if even that wasn’t offered.

Here’s again to hoping they will improve! Thanks for y’all’s...

Mediocre service, misleading pricing, burnt and yet cold bagels. Ordered two bagels, one cinnamon raisin with cream cheese and the other an everything bagel with egg, bacon, and white cheddar. Got charged for a breakfast sandwich price which is over $2 more expensive for them to drown it in sriracha mayo that I didn’t ask for. The everything bagel was well seasoned but was burnt and stale. The bacon and eggs you could tell were both pre cooked and way over done and cold. And of course got American cheese instead of cheddar, which didn’t matter really because everything was drenched in sriracha mayo they decided I wanted. The cinnamon raisin bagel was an atrocity, either they just gave me a regular bagel or they don’t put any cinnamon or raisin in the bagel. Super stale, somehow paper thin and impossible to bite through. Cream cheese was fine. The online order menu says $3.00 for a bagel with cream cheese but I guess in person it was $2.50 for the bagel + $2.25 for the spread which is absurd. Coffee was fine but to top it all off I asked for black coffee and they went ahead and put milk in it. On me for not double checking before I left but figured they could handle that. Not sure if it was just a bad shift but there were multiple people who ordered ahead of me struggling to get their orders, which seems ridiculous since there was more staff than customers. Won’t be going back. If the pricing wasn’t seemingly done to sneak in up charges it might have been ok but the bagels themselves weren’t anything you can’t get from a...

The menu says that the salmon sandwich comes with cream cheese. Description says “+ cream cheese.” So we ordered two as is. We were very disappointed to get home and receive bagels with no cream cheese. Apparently if you want cream cheese it’s an additional $2.25, and you have to tell the cashier. I believe it is deceptive to have their menu description say it comes with cream cheese when it does not. Sandwich was okay. Bagel itself was a bit tough. Service was quick and friendly, although I expect them to tell us cream cheese is not included (although the menu states it is). Environment was nice and relaxing. Would not return strictly due to their menu being deceiving. Also, we spent $50 on two bagel sandwiches and one of their homemade drinks. Drink was great, but pricey.

Response from owner: “Hi Morgan, that is not the case. The price of the cream cheese is included and you can verify this both on our online menu and in house paper menu! You just need to pick the flavor you want. I’m so sorry you were not informed of this during the ordering process.”

I’ve seen other reviews where they were told the cream cheese was additional costs. If this is no longer the case, I shouldn’t have to ask for it. As stated previously, we did see it on the menu, which is why we were disappointed to get home and have a dry bagel. Your...