Starbucks — Restaurant in Houston

Alejandro the certified barista would not sale me a Mocha Frapuchino Grande without me giving him 3¢. So I gave him a dime & he game me a nickel in return and said I don't have Penny's. Mistake number one. Heaven my coworker ordered coffee drinks for the office and got charged for 2 chocolate crossaints and Alejandro didn't offer a refund, he told her he can substitute it for what he had which was a butter crossaint. The butter crossaint was 30¢ less than what she paid for and Alejandro didn't say sorry or empathize. Alejandro then told us he was a certified trainer working inside a Kroger for Starbucks and that he was short staffed. We both understood, but our experience was not enjoyable. I asked for the happy hour special and he said it started at 2 pm, which I understood. I didn't enjoy how Alejandro was following policy but ripped both of us off. I wished their was a manager on duty that way I can express how unapologetically Alejandro is, at the end of the day I wasn't happy neither was Heaven about our transaction. My coffee I came in for they didn't have which was cookie crumble Frapuchino and he couldn't use my points for a free bakery item on my Starbucks app. I couldn't get my Frapuchino because I didn't have 3 Penny's yet it was ok for him to not give me my change properly? Not Kool. Heaven was very nice to not complain about her 30¢ and when she got back to TitleMax the employees complained that the barista forgot to add shots of expreso to their coffee orders. Let's just say we all spent a good 5 minutes of how bad customer experience Alejandro gave us. We should have received at least a I'm sorry or free coffee. Definitely were not happy with our customer experience, were located on Longpoint & Gessner in case you wish to reach out. Thank you Starbucks Management. Heaven & Jessica Review 11/21/2019 order time 12:10 pm. Barista Alejandro. (Starbucks...

This is like the third time I’ve ordered here. And last time I went, there were 2 baristas. And I was waiting for them to take my order and they were just giggling and laughing. And I asked for strawberry açaí lemonade and it just tasted like water. So that’s why I don’t normally go here. Especially bc they are always out of stock or don’t know how to make it. But yesterday I was really craving Starbucks so this location wasn’t my first choice to go to. So I went to the one that they just opened up next to it but it was closed. I went to another one and it was closed so I went to this one, as it was my last choice. When I went in there was this girl her name was yajaira. First of all, I think she was kinda busy as she took long to take my order. And I get it she was the only one so I didnt mind that. After that she was taking my order and I had to repeat my order like 3 times as she had AirPods on. And I usually don’t mind as long as you are listening and I don’t have to repeat myself several times. When she handed me my change, the money fell & she couldn’t even bother to say sorry. Then when she gave my order the drinks were watered down and didn’t taste good. And I’ve gotten the drink several times at other locations and it always tastes good but not here. Now I know to...

Horrible Horrible Expirience!! I had sent my husband to get me a medicine ball . I ddi jot go because i was feeling under the weather and no i did not have covid i tested and came out negative . But when my husband arrived at the window to get his drink he explained to me that the Stabucks Employee didn’t even wanna reach out to give him his drink he was hiding behind the “window”. Because i dont know if he tought he was sick wich if he was he would’ve told him himself to just put it down so he could reach for it but he was very exaggerating about the whole situation it was unnecessary and very rude . He was male & had colored eye contacts and lipgloss . My husband did not catch his name because he was very frustrated ! STARBUCKS PLS DO SOMETHING ABOUT THIS VERY...