Jet's Pizza — Restaurant in Howell

I am so disappointed in our order from Jets of Howell. We ordered one large pizza with one topping and cina-sticks. First of all it was $25.00 for the order. A ridiculous price when I could have ordered the same from Domino's for $11.00. Then it took well over an hour for delivery and the PIZZA WAS COLD!! The pizza had very little cheese on one side, it actually had no cheese half way to the crust!! I called to let the store know how disappointed we are and they actually made an excuse that "I didn't specify EXTRA cinnamon on the sticks" OK, how about you make it with the normal amount!! It shocks me that after waiting so long for the pizza their solution was to "switch it out for me" . Obviously the people running this store have no idea what it's like to tell little kids not to eat the pizza and to wait another hour for THE PIZZA PLACE to make a proper pizza. We had a problem with Jets of Howell before and after I wrote the CORPORATE OFFICES Jets, the Howell store called me directly. Jets of Howell asked me to give them another chance and to let them know DIRECTLY if we ever had another problem with their service. Well Jets of Howell, I called you directly and you didn't seem to care!!! I guess my suggestion for those of you looking for a decent pizza is to call another place!! Why is it so difficult to do the one thing you're supposed to do, MAKE PIZZA!!! I would suggest you have a refresher on making pizza 101 as well as CUSTOMER SERVICE!!!

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Rebecca M: They don't pretend the phone is broken. Sometimes there are either connection problems whether it be on either end or the volume is too low because one calls in on a phone with low volume which doesn't help as the phones used are a little older.

To the other who says Jets overcharges you unless you ask for the special price, that is technically incorrect. You should have a coupon for those special deals as found online or in the pamphlet that you are given with a prior order...If you are nice and ask, they will gladly apply the discount/coupon without you having to bring it in. Jets is not going to just give you the deal if you don't have the coupon or even ask for it. Its a separate button if a customer mentions the deal and it isn't automatically given to everyone.

Anyways, the pizza here is indeed excellent. Someone may have a problem out of the hundreds of orders received every day, but that is a good record and its unfortunate that the only time some people make a review is that one bad experience. If you are nice about it, you will end up on...

Called order in 75 min in advance. Showed up to pic up order and it was not even started. The told me they would deliver so i left. After they realized i was Outside there deliver area they told me they couldn’t deliver. Prior to that they tried to then re do my bill and make me pay an additional 6$ for delivery plus tip. This place is an absolute joke. What you also don’t no is the owner doesn’t let the employees at the calendar keep the tips so if you leave a cash tip or the employees they have to put it in the drawer and give it to The JETS OWNER. Ask them if you don’t believe me. How you take money from a college kid making min wage. What a pour way to run a business. Like the owner isn’t already making a killing. Maybe he wouldn’t need to hire 50empliyees and have 1.5hr waits every night if he treated his employees like humans. If this wasn’t the only jets in a 20 mile radius I would drive 20 miles out of my way to not order there again the only thing good about that Jets is the pizza and half of the time...