Krystal — Restaurant in Hueytown

This place is absolutely horrible. You may as well plan on being there 30 to 45 min. I’ve actually driven off on several occasions because no one will even answer the drive through window, it seems the day shift is more reliable than nightshift. When you first pull to the window your always gonna get either dead silence, or can you hold please, and if they ask you to hold, then you may as well get ready for the long haul. I waited one time 20 min before I left and they never came back. Out of the 20 times I’ve tried to get food here, I was successful maybe 3 of those times. At this point just close the entire place down and turn it to extra parking for the block and other businesses that do try and be successful. Theres 0 leadership on this staff, this is obvious as soon as you look inside and see everyone not putting forth any effort to try and be somewhat productive and to help provide a service. I get it can be hard to hire good people these days, but I’ve seen homeless people with more drive than the staff at this Krystal’s. If you have the patience to wait 30 min to an hour, then by all means...

I was told at the drive through window that I couldn't change my order. That i would have to go back through the drive through and pay for a second order of food if I wanted it corrected!!! Very unprofessional I could definitely tell that employee didn't value her job or her self as a person!!! Well I decided to try Krystal again pulled up to the drive through was told systems was down ask if I could pull up to the window to make my order and was told no I could not do so!!! So with that being said I will never come back to this unprofessional fast food restaurant again!!! This is the second time in a roll I have a had a terrible experience. I find it funny that I'm literally looking at three different fast food restaurants that are serving food through there drive through windows! I guess they value there customers more than Krystals in hueytown does!!! So unprofessional. They should just shut this place down and save people...

Went to the drive thru Saturday 2/12/22 around 7pm and not being from the area I should've known something was up when EVERY other drive thru (McDonald's, little Ceasars, taco bell, Arby's, even captain d's) had lines to the STREET. I thought it was my lucky day till I tried to order the legendary chicken club meal and was extremely rudely told it would be a basic chicken sandwich. Not only that, I was over charged, was given old dry food, no condiments and a watered down drink. Y'all didn't have a soul in line before or after me bc I parked in the lot across the street to eat so I can't understand the attitude not the poor quality of the food. Needless to say I will follow the rest of the residents in the area and steer...