TROVA - Wyndham Palmas Resort — Restaurant in Humacao

check it. I went to the pool for lunch and there were no tables available for lunch. The waitress, after ignoring me for 5 minutes, sent me to the other pool. I move places and when I sit at a table to order, the restaurant supervisor tells me that the tables are only for a special activity, I understand it but for that they identify the tables as reserved so as not to have a bad time. and the supervisor made me understand that if I wanted to use them they would cost 40 in juice as if I couldn't pay it, he himself realized that he expressed himself poorly and tried to fix it, as there was no place to sit down to eat I asked for the food to go and eat it in the room. I ordered 2 hamburgers, one without onion and pickles, and the other with everything, they gave me the order, I gave a good tip in cash of more than 20% and when I got to the room the 2 hamburgers were without onion and without pickles. They didn't give me napkins, ketchup, mayonnaise, mustard, salt or pepper. At least it was the only good quality food. When I went to take a shower, I remembered the supervisor who had to check the room because he didn't check the bathroom with the strong smell of urine that was on the floor in the bathroom. At dinner I went to the restaurant because the other restaurants in the area were about to close and I had to go to the one in the hotel against my will and the wait was worse, I ordered a foccacia, nothing to do with foccacia, it was dense, it didn't have the slightest taste of olive oil and they serve it with grill marks but inside it is cold, they serve it with a plastic ramekin. Seriously a restaurant serving in disposable for a dinner? My wife orders a chicken asopao which was served with frozen tostones that are greasy and blacker than the Devil's Conscience. The chicken asopao was with grilled breast that tasted like chicken bouillon. I ordered the octopus and asked the waiter how he could get it and he offered me a majado or a banana puree. They gave me a warm grilled pul po with flavorless broccoli with a sauce that didn't taste like aji panca with ripe plantain, I asked the waiter why the ripe plantains and the middle man didn't have the option he offered me and he said They put them in, I told the waiter that he should ask me what I want it with and not serve it as they think. I want to mention that the placemats had old, thin lettuce, the table was dirty. The only people who treated me well were the girl at the front desk and the porters. In short it is the worst birthday weekend I...

How did I go from such high expectations to my worst review?? Simple, they tell us 30 minutes of wait was more than an hour, they had a tasting menu and they were more attentive to that group than to the regular tables and to top it off the dishes! oh the dishes.... my wife ordered the lobster broth $64 (a soup) it was salty enough to send a hypertensive to the hospital 🤦🏻‍♂️🤦🏻‍♂️ I told my wife to return the dish but out of embarrassment she left it. My dish, mountain rice $28, looked good, the flavor was something normal that I can get at any local cafe, garnished with bok choy and soy sauce... to top it off the experience, I had a poached egg harder than your ex's heart!! We ordered a cheese flan, which for me was the best part of the evening. We did comment to the waitress about the terrible experience when we asked for the bill. She was so busy with the tasting menu that we ordered drinks from the first person who passed us because she wasn't coming to the table, and it wasn't her fault, she had too many tables to serve. An extra point for the manager who came to the table and apologized for what happened and tried to make things right with dessert on the house. Anyway, from heaven to earth in an hour. I won't be back. And Daniel, keep an eye on the dishes, you have a name...

The food portion was small, and not all dishes were to our liking. All the food items required an additional dish, which required an additional charge. The waitress was good she was pleasant and knowledgeable about the menu items, but she only suggested ordering an additional dish, with a complaint about the fact that the presentation of the main dish wasn't adequate. However, she never cleared the appetizer plates, cleaned the table, or set out new cutlery for dinner. Also, when dinner was served, they brought the wrong appetizer plates and forgot one of the dinner dishes. At the end of dinner, they kindly brought dessert, which was very good, and sang happy birthday to one of the diners. In conclusion, for a fine dining restaurant, the experience was mediocre, and the food was not satisfactory due to the small portion and the fact that it was not very pleasant to our palate. Even so, I would love to return if they made changes to the menu and trained their staff better, as the restaurant is very nice and has a very...