El Pollo Loco — Restaurant in Huntington Beach

Unprofessional Supervisor with a Deprived mindset by the name Glen P, is a Hispanic Latino that replaced previous supervisor Rehman. Glen P, is extremely disrespectful, cunning, crafty, Unprofessional, rude, Racist, discriminative, and degrading to customers like myself. Glen P, lacks leadership skills, knowledge and needs training in the field in running a restaurant with respect to all customers. His approach and delivery was unacceptable and unwelcoming to me as a gay individual and part of the LGBT community. He needs to take accountability of his actions and needs to stop using reverse psychology in accusing customers with false accusations and false witnesses. My experience was directly with him and no one else. I called customer relations with my statement and spoke with Stephanie in full details. Glen P, definitely needs training. I'm a regular customer in this specific location for ten year's and have never came across a issue with a Rude staff member. I needed to delete my previous positive review of previous supervisor Rehman, so that I could post this unfortunate negative toxic experience review of supervisor Glen P. All my other reviews are positive I didn't wanted to post this negative review regarding Glen P, but it wasn't a pleasant experience for me nor a good environment. I do accept his apology over the telephone call I made today when he answered he recalled and offered an apology. But the matter of my call was to get his correct name. I'm looking forward and on for a better experience at this clean location. I honestly believe he can learn from his mistake and deserves a second chance and...

Would give negative stars or 0 if possible. The lack of customer service training that the cashier who took my grandmothers order amazes me. She was rude from the start and as my grandma was getting her money to pay ( she is 80+) so understandably so she takes her time, the cashier seemed to be bothered and rolled her eyes at my grandma for I'm assuming not paying quick enough. Keep in mind no one else was inside the establishment. After my grandmother felt uncomfortable about the whole situation ( my younger cousin was with her and told me the events that transpired) she asked for a refund and just wanted to leave the restaurant. The cashier then has the audacity to throw my grandma the change it wasn't till the point that the manager decided to make her way out. This place is a sorry excuse of a restaurant and should be closed down or at the very least trained in customer service if you think this is an appropriate way to treat customers and elderly customers at that. The cashier put on her sweater to cover her name tag before my cousin could catch her name. PLEASE AVOID THIS POLLO LOCO...

Cashier misunderstood order, didn't redo for fear of losing the survey $1 discount. Paid, then saw receipt of wrong order overcharge. Ok, so far. Cashier made back line aware of correct order. Ok. Cashier had lady from back line aware of overcharge, which was $5.99 plus tax .47 total 6.46. Lady said refund $5. (Lady was taken $1 off the refund of $6, which was wrong, that didn't affect the outcome). She didn't take the time to easily see the overcharge amount. Which I explained to her, which she didn't want to figure. Finally she told the cashier to refund $6, which was still under the actual overcharge of 6.46.) I accepted because she didn't want to deal with the situation. There was only 1 customer inside waiting to order at the counter. Not very comfortable and meal was good but a cloud over the experience. Would not want to order there again, which I believe is a company store, #3614,...