Round Table Pizza — Restaurant in Huntington Beach

Pizza was un-edible, and too salty. Filled out a complaint on the website the next day. No response. Call three days later, and the refund is not possible, because three days have gone past, as if the customer has nothing better except like enjoying the weekend and going to work. I only spoke to one of the managers (Sam K), and I ask the owner to get the message to the owner of the restaurant that this is unacceptable.

Yes, I sent a complaint to the corporate office. No response. I went to the website, there is no call number, other than filling out the form. Looks like I will never be eating another RoundTable Pizza ever.

So, I have been advised by the credit card company, that the best thing to do is to taste the food, before making payments. So, go ahead, take a bite, before you actually pay it, only if they let you take a bit.. .LOL

4/28/2022. Per reply from the Biz owner, I just sent an email requesting a refund of $18. Let's see what they have to say.

BTW, if you choose to do pick-up order or dine-in, and you don't really see much of a crowd on Friday, Saturday, or Sunday afternoon, don't be a fool like me and consider going someplace else, even if you have to wait 40 minutes for a decent pizza, instead of unedible one.

4/29/2022 So, no response from the customer support center. So, it sounds like they don't care, and anticipate folks to order pizza from roundtable pizza, per prior reputation, and furthermore, they just like to automatically respond to reviews like this so that it appears that they care, but not really. Pretty nifty automation trick..... I hope that yelp/google did not automate...

This used to be such a wonderful Restaurant when Stacie was the Manager. Since she left, it's become terrible.

The problem lies in the staff.

They owner (Scott, very nice man) hires these employees who make pizza but have ZERO customer service skills.

Beach Blvd Manager Patty (has she ever smiled or thanked a customer for their patronage? 🤔) treats her customers horribly.

Patty, when a customer asks for Ranch dressing, stop charging them for that little 1/2 oz of Ranch you provide. Makes you look petty and your customers (or I should say, "ex customers") hate it.

So, while the product is still delicious, it's the poor service standards that kill the experience.

The owner has locations on Jamboree in Newport Beach and on Goldenwest in Huntington Beach, where the employees treat their customers better. And, those Managers actually smile and Thank You for your business. What a concept!

Avoid Beach Blvd location. Avoid Patty. Visit and patronize those...

Great deal for their weekly buffet Monday through Friday from 11:30am-2pm. Includes all you can eat pizza, cinnamon twists, garlic knots, and salad bar. Round Table's pizza is always delicious. You can even request particular kinds of pizza for them to make for the buffet. My husband loves pepperoni the best while I always request pizzas with a white sauce like chicken, bacon, ranch or others like that as too much red sauce is really hard on my digestion. If you prefer they also are happy to make vegetarian options as well. If you prefer not to have the buffet you can always order pizzas which always taste delicious. They have fountain drinks as well as multiple kinds of beer to enjoy with your food. Good options and very...