Outback Steakhouse — Restaurant in Huntsville

My wife and I have been going to the Outback Restaurant for many years. Although every visit hasn't always been the best, today's visit, and recent events, have been enough to decide to never go there again. First, their menu is a lie (possibly in more than one place). Their prime rib states that it is "available for dinner on weekdays, all day on weekends". About 4 months ago my wife and I went to the Madison location on a weekday. I am pretty sure the menu stated that prime rib was available all day every day. The waiter was rude when I inquired about the prime rib. He said that the prime rib is usually only available on weekends and if they had it during the week it was not very often. Today, two friends and my wife and I decided that we would go for prime rib and decided to make it on Saturday (today) so that we could get the prime rib. Once at the Whitesburg (Huntsville, AL) location, I inquired about the cuts of rib and the waitress stated that she would go find out. Eventually the Kitchen Manager came out and stated that on Saturday's they only had rib after 3pm (we were there at 1pm). I had called the week before and whomever I spoke with stated that they had prime rib all day every day but that sometimes they ran out later in the evening. This was a lie. After much discussion with the Kitchen Manager, we decided to go ahead and order other steaks. This was a big mistake. 3 of us ordered Ribeye (outrageously expensive - $27+ for 13oz each). All three were heavy with tendons so they were all tough to cut. One of us even bit down on a piece of bone from the "boneless" ribeye. So, one of us complained and the waitress removed 1 of the steaks. I suppose we weren't vocal enough as she should have removed all 3 steaks. Additionally, my wife ordered the Bloomin Fried Chicken. It was supposed to come with sauce which it did not. She asked for the additional sauce and never received it. The chicken was very dry and according to my wife it was because it was hammered too thin with a meat tenderizer. Other items of issue: We were seated in the bar (always a mistake) and the waitress/bartender was more interested in making drinks than serving tables (took us over 10 minutes to get her over to pay the tab). Additional sauce was asked for by my wife which was never brought out. Second beer was asked for by my friend and it took almost 10 minutes to get it to him. Slow on refills. Waitress/bartender never asked if our steaks were cooked correctly. Waitress/bartender was slow to bring out refills but one had to ask for them rather that the waitress/bartender asking if we needed refills. The best suggestion I can make is "STAY AWAY". The price and horrible food and service do not make it cost effective.

Update: 7/13/25. Absolutely no response from them. Shows how much they care. I'm still never...

On Saturday I was there together with my family. I can highly recommend this steakhouse. The steak was fried to the point as it should be the cheese soup which I had ordered had exactly the right temperature and I even got without asking a second soup because in the first soup the gratinated cheese had been too brown. In addition, I have here (which surprised me) for three people paid less than for two people at Longhorn. This has also paid in my eyes the considerable waiting time of over an hour. The only criticism in my eyes is that it is not transparent enough where you stand in the queue. I had the strong impression that some people were preferred who had not been there before. (Outside and inside even if the manager claimed otherwise) I think Outback should still work on it. If Outback fix this I'm willing to give the last Star also.

UPDATE: Yesterday I was there again with my family for Father's Day. I had ordered a salad, cheese soup and a steak. The first surprise (see photo) I experienced (which I would never have thought possible in such a restaurant) that the cheese soup was brought to me with plastic camping spoon so that I was not able to eat this because this was so soft that you could not pierce the cheese crust. When I then let me come to the manager (blonde lady, unfortunately I do not remember the name) showed this little empathy and said only that they had no metal spoons. When I then wanted to return my soup due to this fact it was then suddenly possible to bring me a metal spoon. The second surprise was then my steak which was so tough that you could not eat it with the best will in the world. Thereupon William another manager came to our table apologized for it and also told me that I could order a new steak and that I also do not have to pay for it. The second steak was absolutely though and fried to the point medium rare. Nevertheless, this has ruined my evening very much. Possibly I give Outback a second chance whereby I am not really sure. Due to this bad experience, I can unfortunately only give 3 stars for Outback and have corrected my...

First, I want to give credit where credit is due. Kinesha was our server, and she was fantastic. It has been a long time since we've had a server this good.

We were greeted warmly by the hostess.

Now, that's where the good experience ended.

The initial impression was that this place needs a major renovation. When you see tables and chairs in such horrible conditions, it makes you seriously concerned about the conditions of the kitchen.

Our table was in such bad shape that there was a large piece of laminate peeled back with food and debris underneath it. My daughter even scratched her arm and hand on it.

The food was pretty bad. My wife and I both ordered a sirloin medium rare. What we got was weird meat that unevenly "cooked" and way too rare. The texture was obviously closer to a rare but was grayish through the whole thing.

I also had grilled chicken to go with my sirloin. The chicken was obviously cooked earlier in the day and just warmed up. The exterior was very chewy and tough while the center was as dry as chalk.

My wife had a lobster tail to go with her sirloin and she said it was cooked OK but a little dry. They also served her a cold butter to "dip" her lobster in. It was the consistency of room temperature butter.

My daughter said her macaroni and cheese was "gross" and refused to eat.

One of my sons said his ribs were so cold he thought they pulled them out of the fridge.

My other boys ordered a burger and the other a chicken sandwich. Both said their food was fine.

Because it was my wife's birthday, we ordered the Chocolate Thunder. It was very good. The brownie was properly warmed and the ice cream was just perfectly soft.

If anyone from Outback corporation sees this, please go help this restaurant. The staff was nice, but they need some support and leadership to retrain the kitchen staff and give your customers a clean and safe dining...