Starbucks — Restaurant in Huntsville

The only reason I'm giving it 2 stars is because the place is very clean/nice looking and the staff is very friendly and great with customer service. However, I go to Starbucks EVERDAY and order the exact same drink!! and out of the 15+ locations I have ever been to not one of them have been as inconsistent as this place. Not only do the drinks never taste like what you order but half the time they aren't even filled to the top. If I pay for a venti I don't want a Grande in a venti cup. I live 4 miles away from this location and purposefully go out of my way to go to the north parkway store. If they made good/consistent drinks and step up their game I would give 5 stars, otherwise my rating stands.

*Update: After 2 weeks of going in everyday to this location, I have officially removed my 2nd star (it won't let me remove both or I would) and am giving this place a 0%. I am tired of spending money on drinks I pour out and tired of having to drive 8 miles out of the way to go to the North Parkway location. And it's not like I can ask them to re-make it because they still mess them up. I just ordered 2 of the exact same drink and neither one is correct. I will post a pic but one tastes like straight espresso and the other tastes like milk, you can see the difference. They need to step up their game or add a new location off 72 by Wendy's with better customer service and knowledge of how to properly make drinks. I am angry that this is the only location around here and it's probably the only reason they have business! Don't get me wrong I LOVE Starbucks, but when I waste money on poorly made drinks it gets under my skin.

P.S. Will add stars back if there is a...

Five Star Staff. I have to say the staff at this Starbucks are definitely worth Five Stars. I also must add that I am not a coffee drinker, but I make several trips to all the Starbucks around Huntsville AL for my wife and daughter on a regular basis. Just this morning I went to the Starbucks on Winchester Road, in a rush, to surprise try and grab my wife’s favorite coffee for her birthday and make it back home to give it to her, before she left for work. The Starbucks had a line of cars all the way around the building and I went inside where there were also a lot of folks grabbing coffee. I was greeted by the staff as they were joyful mad dash filling order’s. I waited less then a minute for one of the ladies to take my order, where she even went to apologize my wait. I then ordered and watched as the very professional staff worked together in it seemed such a perfect, poetic, and again joyous precision to get orders ready and out to the customers, like a well oiled machine. I was in and out in less the 5 minutes and again the lady thanked me and apologize for my wait. My Hat’s Off to the staff!!! You guys are...

Overall, it was Starbucks; we all know what they have to offer.

However, the positive things that I noticed on this visit to the Winchester Rd. location was that as employees were changing shifts, employees still working were very genuinely hollering to tell the exiting employees bye. You could tell they have a great working relationship and culture.

Also, one of the bathrooms was out of order. I didn't ask questions, but as I sat working on my laptop drinking my coffee, I noticed a maintenance man come in carrying some tools and a mop/mop bucket heading to the out of order restroom. Immediately, one of the lead staff members thanked him publicly across the store and offered for him to come over once finished to get any coffee or food item on her just for taking care of them. That appreciation was good to see.

Seems like a great crew there currently, and as you likely know, good employees and a positive culture mean everything as it directly impacts the customer...