Flying Pie Pizzaria-State St. — Restaurant in Idaho

I am incredibly disappointed in the conduct of the current staff at Flying Pie’s State Street location, and particularly the manager, at the State Street location. My wife and I rarely take our kids out to eat. When we do go out to eat, my children always request pizza at your restaurant. We order pizza from your restaurant multiple times a month, and the children have your pizza at their birthday parties. We have been loyal customers since we moved to the State Street location area in 2018.

Tonight, everything about our experience was awful. First, we ordered two pizzas and two beers. It took a very long time for the orders to get completed, and I was very certain I was given the wrong beer when it was brought to me because I ordered and African Amber and was given a light (pilsner-esque) beer. This was confirmed by my review of the receipt after the fact, because the Deschutes Pilsner was improperly keyed in. Even so, it was not worth making it an issue, so I just drank the beer. Then, when the pizzas were ready, we were given dirty plates that I had to return to the counter because they were covered in old food. When I opened up the pizza box, the pizza had only onions on it when we ordered the Acapulco Verde pizza. I returned the pizza because it was missing the fire-roasted tomatoes and the green onions. It was given back to me about 30 seconds later with a meager scattering of the missing toppings. Again, not going to make an issue of the haphazard effort to address the wrong pizza. However, when I bit into a slice of the pizza. The tomatoes were ice cold. I returned the pizza again and brought the very cold tomatoes to the attention of the staff. I was told that’s just “how the pizza is made” because the tomatoes are put on after it goes through the oven. I explained to the staff that I had ordered this pizza several times before, and I had never had tomatoes that cold before. Again, I was told I was wrong because that is how the pizza is made. The staff made no effort to offer any resolutions or work with me to address the issue, as I was given the impression that I was wrong and this was not their problem. That made me very frustrated, because I had already been given the wrong beer, dirty plates, and a pizza missing toppings. I expressed my frustration with the manager who told me to go look at the menu because it says the tomatoes are put on after the fact (I checked the website and it does not say that). Even if they are put on after the fact, the tomatoes we got were ice-cold.

The staff, particularly the manager, made no attempt to help address the issue, so I demanded a refund. He seemed annoyed with the request and again told me this is how they have been serving the pizza since the 70’s. We have been regular patrons for 6+ years, and I have never had ice-cold “fire-roasted” tomatoes on the pizza. Maybe not hot, but definitely not ice-cold. I told him to give me my refund and I would leave. He said he “86’d” my phone number from the system, and I was welcome to never come back to the restaurant again.

He told me that I could call the area manager to discuss my experience. I said I would like to do that and requested the number. He refused to give me a number. He told me to just call the mainline. I told him that will not work, because I have called that number before and it does not put me through to any people. It has repeatedly sent me through recorded voices without being able to reach anyone. He just stared at me as if he did not care. I can say without question that this was the worst customer service that I have ever had in a restaurant in my life.

And telling someone they can’t come back who never plans to come back based on the terrible customer service really...

On the way to a local brewery, my friend notices her name on the sign at flying pie. If you don’t know, Flying Pie has a promotion called “It’s your day” basically if your name is on the sign, you get a custom 10 inch pizza, that you also get to make for free. Pretty cool, right? Naturally, my friend was excited when she saw her name so we turned the car around and went into flying pie so she could make her pizza. We were immediately greeted with rude and condescending attitudes. The place was completely empty. There was no one in there other than four male workers. They were clearly irritated that we were there to participate in their promotion The male standing around at the cash register informed us that the name on the sign wasn’t valid for that day. He went on to tell us the name was still on the sign because it had snowed. Now I’m no sign expert, but I find it pretty absurd to imply the snow causes trouble so massive it renders one incapable of updating the sign. Snowboarding, sledding and shoveling walkways are all examples of activities done while snowing. Pulling off something as basic as an ollie is far more involved than removing a few letters from a sign. I’ve owned a retail store and if I had a sale, I couldn’t imagine treating my customer like garbage because they came to participate in my sale. If I left a sale sign on something that was no longer on sale, I would honor it. My customer is not responsible for my mistake, I am. After trying our best to understand such flawed thinking, register guy thinks he’s going to save the day by offering a small discount on a pizza that my friend would make herself. Taking part in a promotion with a crew of employees that are well versed in customer service skills and basic common decency is a totally different experience than a foursome of feckless grouches, irritated with your existence, glaring at you while you do their job then add a whopping 10% discount as if they were doing my friend some favor. Unreal. False advertising is unlawful and has been reported to the attorney general. Treating customers so poorly is embarrassing for the company and for the individuals representing the company. My friends and I most certainly will never be back, and this was our go to pizza spot. Perhaps an investment in a digital sign might save you from making the same mistake again and losing even more customers. It’s a pretty sad day when a little Caesars hot and ready has more integrity than the local pizza shop that you’ve...

I ordered two pizzas over the phone, both with sourdough crust... a denver pie and a vegie. After I picked them up and got home, I discovered that both pizzas were undercooked and the dough was raw. I called Flying Pie and the man who answered said he wasn't the store but would connect me. The phone rang multiple times and no one answered. I hung up and called again. After several rings, a woman picked up. I explained that the pizzas were undercooked and she said, "that's the way we make them. We can make you two more pizzas but they will be the same. We have the pizzas on a timer." What is the point of ordering again if I'm going to get the same result? Her attitude was pretty nonchalant and dismissive. I told her I would like a refund then but I would like to speak with the manager. Gavin got on the phone was extremely rude and dismissive and would not listen to me. He hung up on me.

I boxed the uneaten pizzas up and took them back to Flying Pie. As I came in the door, he immediately began to chastise me and threaten me. I asked for a receipt for my refund and he refused to give it to me. The interaction continued to deteriorate with Gavin, the manager, taunting me and lecturing me while I silently stood and waited for my receipt. Among his comments were, "oh, so now you're going to be nice," very sarcastically and "my staff isn't taking anything from you". It was awful. I told him I didn't need to be lectured and I was appalled at this "who care's attitude" about two obviously undercooked pizzas. I guess he doesn't care.

Upon looking at the so called refund receipt in my car, I discovered that the manager, Gavin, had given me a phony receipt for a pizza I never ordered! Yes, I do believe this was intentional on his part.

I used to be a regular customer of Flying Pie. Never again. I have never been treated so horribly in my life and have no desire to eat at Flying Pie again. All the staff had to do was remake the pizzas and COOK THEM LONGER....something that obviously was beyond their comprehension. Gavin should be fired. I also contacted the Corporate Office and received a response so Gavin...no need to add to...