Idaho Pizza Company — Restaurant in Idaho

Of all the Idaho Pizza restaurants I've visited - this was the worst.

I forewarn that my visit was at the beginning of the Sunday rush after church and apparently some sporting events.

The configuration of the restaurant is awkward to say the least. Where the stores at other locations have more of a double-sided buffet line this has a two-tier heat lamp space that is located directly by the cash register area and causes a serious pinch point. One and a half people can stand in front of it at a time to extract Pizza and to your right is a crowd at the cash register area to your left is a soda fountain area that prevents you from standing any place but directly in front of the pizza or to the right of it. The latter is difficult because it's close to the cash register area and pretty busy.

The selection of pizza was decent but again congested and you had to wait for five to seven other people in front of you to get pizza one to two people at a time.

The salad bar was unkempt, unsanitary, messy and not being well stocked and absent of additional salad plates helping guests know to take fresh plates.

Items were being topped off instead of properly rotated. So for instance black olives were a half inch deep and regardless of the fact there was some diced hard boiled egg on it and mushroom bits more olives got dumped right on top.

It was chaotic and poorly kept as business was very steady at this point. The unsanitary part came when I looked at the iceberg salad mix seeing only one tong on one side I looked for the other tong but it was buried in the lettuce ...the handle all the way in that everyone had been touching was now in the bin of salad touching everything else. Also there were no salad plates to be found so customers were still using their old plates. This is a health code violation that's been addressed previously and is forced the management to put up signs that read "a new plate must be taken every time" when you approach the salad bar or the pizza area. If that's the case then you got to supply the plates to go with it.

Also while on the topic of unsanitary for the salad bar - the mushroom slices were coated in the black dirt they we're grown in - nor had they been washed and were visually contaminated. I found small bits of cardboard also in the mushrooms.

The bathroom was gross... with feces splashed on the back side of the toilet bowl.

I would suggest that the unlit fireplace somehow be reconfigured to be the pizza and it would really be ideal as the circular shape would allow multiple access points.

I'd also point out that on such a beautiful day that today was ...it would have been great to be able to sit outside... however the chairs were stacked - the tables devoid of any umbrella and the area unkempt.

Call Swire Coca-Cola and get yourself some umbrellas - put them out - put the chairs around the tables - sweep it up and let your guests sit outside if they wish.

This Idaho Pizza location seems like it's way lazier...

We ordered a pizza for Mother's Day and went to pick it up at the Broadway location. I was told it would be a wait time of 25 minutes on the phone. We waited 15 minutes before heading to the location as we had the kids with us and didn't want them to get restless and impatient. We arrived about 5 minutes before the pizza was "supposed" to be ready. The girl at the counter said it was not ready with somewhat of an attitude. I waited in the building while my husband watched the kids in the car. I continued to see other people coming and going with their pizzas. After about 15 more minutes I went to the counter to ask if it was done and she told me it was still not finished and I would need to be patient. I ended up waiting over 50 minutes in the building for the pizza to be finished. I was never offered anything to drink while I waited. Other locations have provided a complementary beverage when there is a substantial wait time. This was quite irritating and I wish it had been communicated that there would be a significant wait as my kids and husband are sitting in the car waiting. We have had good experiences in the past, so we just thought it was a miscommunication and maybe a bad day for the location. I know it was Mother's Day and things can get busy.

We decided to go back again for my son's kindergarten graduation and celebrate. I called the Broadway location and wanted to place my order. It was "Happy Hour" which is 3-5 and large pizzas are on a discounted price so we wanted 2 large pepperoni pizzas, but when the girl on the phone told me the price, it didn't match. I asked her to clarify the price and she was quite rude to me about it. I then mentioned that it was Happy Hour and that the price was not quite right. She ended up hanging up on me and I had to call again and a guy answered. He was very friendly and apologized for the girl hanging up on me. He took care of the order and the total was correct. We had no issues getting the pizza on time and were quite pleased until we got home and realized there was no cheese and almost no sauce on the pizza. The kids love the cheese and sauce so they barely ate anything. Very frustrating to have two bad experiences in a row. There are plenty of other places to eat at like Flying Pie and Pie Hole. I may need to just start going elsewhere with my family as it seems quality and customer service hasn’t been top priority recently. Very disappointing to see as this used to be one of our favorite places to eat...

We came to celebrate a birthday with a group of about 12 individuals, all adults in our 30s and 40s with no children. When I arrived around 7:40 p.m., I spoke with a young woman at the front counter and asked if we could move some tables together to accommodate our party of 10 to 15. I was immediately met with hostility and informed that regardless of what we did or where we sat, the restaurant would be closing in an hour. As someone who has worked in the service industry, I am always mindful of not inconveniencing staff by ordering too late or staying past closing, and there was plenty of time for us to order and enjoy our food. What surprised me was not just the lack of accommodation but the overall rude and unwelcoming attitude we received. We ended up sitting in the arcade area, and while we all ordered food and a few of us had pints of beer, every interaction I had with her was unpleasant. She was dismissive, rolled her eyes, and carried herself in a way that made us feel more like a burden than valued customers. As a business owner myself, I would want to know if someone representing my business was treating customers in this way. For a Friday night, the restaurant was surprisingly quiet, and unfortunately based on our experience, I can understand why. The food was good, but the service completely ruined the evening, and I will not...