Subway — Restaurant in Idaho

Ordered a sandwich online and paid $2 extra for fresh sliced avocado on my veggie sandwich. When I picked it up, I realized they'd put premade guacamole on it instead- which I hate because it makes your whole sandwich taste bitter and disgusting. I brought it up with an employee (who it turns out was the manager) and she said that "avocado is avocado". I told her that they're completely different- that the "fresh sliced avocado" was the only item in bold on my receipt (apparently this is a common problem), and that their mashed container avocado is gross. She said that that was a "matter of opinion" (I guess the customer's opinion of what tastes good on a sandwich doesn't matter). She said she couldn't give me a refund, so I asked her to remake it. I told her I wanted extra cheese since I wouldn't be getting my $2 back. Then she told me that she doesn't take orders from people and to get out. I told her that that was her entire job- to take orders from people, and that I wasn't being any ruder to her than she'd been to me. Another employee showed up who was miraculously able to refund my money. I left my sandwich there- which I might mention they'd also forgotten to toast (another common problem, based on reviews).

After reading through what other people had to say, it seems like there have been a lot of problems with the manager of this Subway. She's rude and combative and dismissive when customers have issues with their food- which apparently happens constantly with online orders. From talking to her, I never would've guessed she was a manager. She acted like just a recalcitrant employee with an attitude problem who doesn't want to be at work. I used to work at Subway, and if I screwed up, I just fixed it and carried on. If you're too prideful to do that, then find a profession that doesn't involve dealing directly...

I decided to download the Subway app and ordered my meal today through the app. I did this because usually lines are long at this location so I thought I would save myself some time in doing so. The order was a few minutes late not a big deal to me. Pick my order up filled my drink and left the location returned to work. I did notice as soon as I pick my sandwich up it was a foot long and not a 6 in I figure it was their loss so I took it. After I return to work I open my sandwich to eat and found that instead of having all the things that was supposed to have on it that I had selected through the app. It had all the things that I had excluded there's a screenshot of my order and what it was supposed to have on it The only thing it has on it is meat mayo and bell peppers. I did go back and look at the app and make sure that I didn't do something wrong in that I excluded the things that I actually wanted since it was my first time. But after seeing my order details I feel that the mistake was made on their part. So if you're using the app to order from this location I would highly recommend double-checking your sandwich before you leave with it. I have included a screenshot of my order details...

Service was terrible and has been upon every visit. We were not greeted at the door, and waited over 10 minutes before being helped at the front counter (Note - we were the only ones in line at the front counter). We initially were the only customers in the store for the first 8 minutes. After patiently waiting to be served, several families came in behind us. It looked like the two guys were working on an online order. From years in food and beverage management, you should have one person on to-go orders and the others serving guests as the front line when they walk in. I was first in line and was rudely asked 'What can I get for you'? My party then ordered and we paid our bill. This location is our quick stop for good sandwiches before hitting the lake (Lucky Peak). We always bring in multiple groups to grab sandwiches before heading up the mountain. My wife and I discussed how we have yet to have a good experience at this location, and are always displeased with their service. I walk out of this store more unhappy than I did when I walked in. We have decided this was our last straw with this store and will be supporting Manchinos down the road going forward for fantastic Grinder...