New Reza's Restaurant- Oak Brook — Restaurant in Illinois

Oakbrook Reza TERRIBLE food, food was cold, no flavor very bland. Chicken was tough had no flavor. The bread that they serve should have been like a oven flat pita bread, but looked like tortilla bought in a package. Again terrible. When we called to make a reservation they say that they don't take reservations. And they never told us that they did not take credit cards on the phone. Upon walking in we were told that they only take cash. Her excuse was the owner said credit card fees are too high. They are supposed to have a lunch buffet daily, that is the reason we went there in the first place to try the buffet. They advertise that they do the buffet daily, but of course they do not. When we entered we were told that they don't do the buffet during the week anymore only on the weekends. So we were very disappointed from the time we walked in the door. And the lady that greeted us very unprofessional and very rude looked very sloppy had a coat on... And she was going in and out of the kitchen like that. Very unsanitary. And the owner wasn't there, we asked for him/her.... We were given a menu. We made our selections. Then when she took our order, we were told They did not have the food items we chose. My sister-in-law ordered soup and never even got it. When we questioned her all she said was that's the owner's rules...No credit cards??? Really....who don't except credit cards these days. So we were disappointed from the time we walked in the door. It also looks very dirty inside. Food stuck on the floor had to be from the day before. We should have left, but being on lunch break doesn't give us the option to get up and go to another place when your on a timed lunch break. We went there to celebrate moms birthday. 😥Total...

Ordered Kabab koobideh dinner online. It said meat was cooked well. I selected Half white rice and half Dill rice. When I got the food home, one of the skewers of meat opened up a little when I was dishing it up and I realized there were spots of raw meat. So I opened up more and there were several raw spots. Did not live up to on line description of well done meat. Luckily I found it before eating and cooked 20 minutes. With all the meat contamination in America lately, this cannot afford to occur. I selected half white and half dill rice. I received half white but not sure what the other half is. It does not taste or smell like dill. It tastes and smells like sabzi pollo. I've always had dill rice with lima beans but this had no lima beans. Wanted to call to ask about this but they are closed. Overall food taste is B minus so not too bad. But what is irritating is you do not receive the soup you'd get if eat in. Believe to go price is no cheater though. Give us at least some cheese and parsley if soup to messy to go or lower price. I visited Rezas since they opened years ago in Andersonville. Owner used to sit and talk to us. I have watched a 5 plus star go on the decline for many years. Bring back the cheese, parsley and radish for all whether eat in or pick up. Go back to actual Persian bread not the pita you changed to. Add authentic cultural decor and music as in past because Iranians like feeling at home and others like to experience food but with cultural experience when eating food from other countries. Your review rating...

I went to the Oak Brook location. Service was terrible. Waitress came for drinks yet no one at our table was provided with drink or food menus. So when we do get menus, she brings one drink menu for the table and not enough food menus, then comes back and doesn't even take everyone's drink orders at one time. According to the menu, the entrees are supposed to come with bread which they didn't. When my husband asked about the bread when he ordered, the waitress said not to worry about it. We got complimentary bread at the beginning but when I asked for more, the waitress said it was an additional charge but we didn't get any with our entrees like the menu stated. Then she forgot to bring the bread and I think charged for it too. The tomato lentil soup wasn't great, the flavor of the broth was good but in my portion, I saw maybe a couple of lentils and pieces of rice. We also had to request enough utensils for everyone at the table. The waitress's tone was condescending to some people in the group. She brought over a pitcher of water as we needed refills which was appreciated but then some random worker came by and just took the pitcher off our table without saying a word to bring it somewhere else. The food was overpriced for what we got. Parking was challenging due to it being in the same building as a large apartment complex. Overall big disappointment when celebrating a happy occasion. Definitely...