Burger King — Restaurant in Imperial Beach

I thought I would try the 8 piece chicken nuggets and French fries at Burger King again at my granddaughter’s request.

First, let me set the scene. It’s Monday, around 7pm. I was the only car at the drive thru. No one ahead of me and no one behind me. Perfect. Easy order. Took no longer than a minute. As I drove up to the window, I handed my credit card to the cashier. She then hands me my order. I asked for honey mustard sauce. Not much to be said about the cashier. She was basic. Easy transaction. No problem and off we go. Before leaving the parking lot, I had pulled over to stop and try out the chicken nuggets. I was right! The nuggets did not taste freshly fried as with the fries. Both did not have the hot-hot steaming heat taste when one bites into a freshly cooked finger food item. My 7 year old granddaughter said similar, after she took a bite. She stated, “it’s not hot.”

My granddaughter and I took the bag of food and walk back into Burger King. I saw the cook, he then walks away from the cooking station. At the far end of the kitchen, I saw staff sitting on a chair with her back towards the counter. The drive thru cashier then sees me. I then politely informed her that my just-purchased food items needed to be replaced due its unacceptable food temperature and taste. She took the bag without question but did ask for a receipt. Not sure why she asked for my receipt as I just left her drive thru approximately 5 minutes ago.

Note, the back section of the dining area leading to the bathroom had been barricaded with chairs. Not sure why because it wasn’t even close to closing time. According to the website, closing time is at 12am. One person was sitting at a booth by a window. Oh and the restaurant was clean; restrooms were locked.

Back to nuggets and fries. As I waited for my replacement order, I had reminded the cashier not to use the fries that’s been sitting under the lamp light. When I walked initially into the store, I had seen a batch of fries sitting under the lamp light. I thought to myself, could that be the very same batch I was given earlier???

This is not the first time I have had issues with Burger King regarding their chicken nuggets being served at room temp. I would hope to think that changes would have been made when complaints arises. I guess some things still remain the same. Although my order was replaced, I was still unsatisfied with their service. The cashier forgot my...

I ordered 3 of the 8 piece nuggets for my daughter and her friend as well as a whopper combo and an extra medium fries. The menu board said the 8 piece nuggets were $1.99 but on the price board is showed $2.49. I let the lady know she was charging me too much. He reply was “no, $2.49 is how much they are”. I said you’re advertising them at $1.99 and she said that the other side shows $2.49 so it’s too bad and that’s how much they are. Now I’m upset, not about the $1.50 difference but about her attitude and the principle of it in general. When paying I asked again and she said it’s too bad because that’s how much they are. I spoke to the so called general manager who did nothing. She also said that $2.49 is the price and that’s what I had to pay. I said she needs to take the $1.99 advertised price off of there because to someone that could be a difference enough to matter. She looked right through me and said no she doesn’t. To top it all off when I get home they only gave me 1 of the orders of fries when I should have had 2! One for the combo and one I ordered on extra. I tried calling just to tell them about it and the number online does not work. Now, I am completely aware that $1.50 is not a very big deal but it’s the attitude from the employees and the overall point of the situation. I have a picture of the price board and what I was charged. I wish I had audio of them telling me too bad and if I want them I have to pay the $2.49. Just a side note, this picture was before I ordered the extra fries so it doesn’t show them yet. I took it as they were arguing with me about it then I ordered the extra fries. I assure you that I DID pay for them but...

I just came and ate here a few hours ago. The service here was HORRIBLE!!! When I came in, there was no one at the front and they had me stand and wait 6-7 minutes. The lady who was taking my order didn’t understand English and when I told her that I wanted the impossible whopper with medium fries and the 10 pc chicken nuggets, she hardly understood any of that. She didn’t repeat my order and she didn’t tell me the price, she just walked to the back and was talking to the guy who’s cooking the food. They had me stand for another 6-7 mins which left me with no choice but to call the guy who’s working at the drive thru to come take my order. I ordered a water bottle instead of a soda with my meal and when I got my order, they forgot my water bottle. When I told the lady that, she didn’t understand me when I said water bottle and she gave me a water cup instead. So I called the person at the drive thru to let him know that they forgot my water bottle. The bigger problem with this place was there was only 3 people working in the back. I’ve honestly been to this Burger King multiple times even before it closed down at one point and then opened back up, but this is the first time I came here...