Arby's — Restaurant in Independence

This is absolutely the worst Arby's that we have ever visited. I am writing about our experience from beginning to end. We passed through Independence on the way to our house yesterday in the early evening. It took about twenty minutes for our order to be completed and handed to us. Our three curly fries(one large and two mediums) were half way filled up. I suppose the staff doesn't know to fill a fry container to the top. When my husband opened his gyro, it looked like an employee literally slapped everything together in there. I work in the food industry and this presentation was awful. I called the store and the manager was apologetic and offered to replace the fries and give us an apple turnover for our inconvenience. What about the sloppy gyro? Additionally, as if there needs to be any more issues, we are all sick from the food. Needless to says we don't want any replacement food. Our children have been up all night vomiting and our youngest son has been crying because he doesn't understand what is going on. I am emailing corporate also because y'all need some help. If you don't want to be sick after eating,...

Their business model is poor at best. I placed my order. An older lady placed her order, and there was also another customer waiting on their order. A gentleman pulled up walks in and looks on his phone and ask if his order is ready. No but we can get right on it, therefore, putting three orders on hold for him. Nobody’s more important than the other customers! Then, they gave my order to someone else. The lovely lady said, I did not order fries. The employee looked and said, oh, there was another order in front of you. She then took fries out of the bag and told her she was good.

Maybe that’s the way the employee was trained, but I’m...

Tough. Stale. Cold. Poisonous.

We've only been to Arby'ss near shore in NJ or DE before. This one did not have fish. They've run out of BBQ chicken and did not have some cheese. 2 for $6 chicken sandwiches were frankly bad - like they were waiting in tray for many days. Other two non-$6 ones were better - that didn't help.

There were two of us and we had two sandwiches each. In a half an hour after this lunch we had to stop at Walmart and run to restroom. Then another time in less than two hours. I had some not very tasty burgers, but this is the worst experience in 8000 miles we...