Donatos Pizza — Restaurant in Independence

I ordered pizza to be delivered the next day. I stressed to the person on the phone that the pizza needed to be delivered promptly at 10:30. The rep told me it wouldn’t be a problem. I paid for the delivery the day before. The pizza did not arrive on time. I called and the rep told me that he didn’t have an order for 10:30. I was very upset because we only get 25 minutes to eat. He ended up figuring out they had my delivery was scheduled for 10:30 pm. It was being delivered to a school. I told him we obviously wouldn’t be in school at 10:30 pm. They ended up bringing it later in the day on our break. Which wasn’t when I wanted it. He really never apologized and said it was an honest mistake. I understand it was an honest mistake, but a sincere apology and/or credit would have been nice. The pizza arrived about 10-15 minutes early and it was warm/cool at best. I am a very ...

Donatos Pizza is delicious. This location is owned by the same people as Whit’s Custard next door and they have a kids deal for a small pizza, drink, and custard (think ice cream) for a great price. They serve cold beer which is also nice and have a great little outdoor patio seating area. The look of the place is great and the service has always been good. Normally I’d consider Donatos on the pricier side for pizza but this one is a little different since I got a ‘Deal Card’ supporting their local football team. Large 1 topping for $10 and I can use it twice per visit. That card alone has gotten me to eat there with my family more times in a month than I otherwise probably would have in a year. I like the food, I like the custard next door, I like the service, I like the beer, I like the deals, this...

I love Donatos pizza, but this location gets a 3 star rating due to carry out service issues. I have placed 2 carry out orders weeks apart and had the same result. I would place the order on the phone app and get there a little before the estimated time it would be ready. Once I arrived they said it would be a minute still, no big deal as I am patient. 20 or minutes would go bye and I would then ask them to check the order. They would look at the rack and both times it was one sitting on the rack since I got there.

Now, the food is still good, but the service needs a little work. I personally would not dine in as it is always loud and crowded with Whitt's next door making it a good place for kids.

Will change the rating if I start seeing better...