KFC — Restaurant in Independence

I would be giving 0 stars if possible but basically I want to say that I put in an order on DoorDash this evening and they first had sent Kenneth who could not complete my order (I thought maybe it was a fluke) then Lauren tried to pick up my order and first they told her they could not make my sandwich because they were out of the chicken filets for the night which I said was fine because it was one thing and I didn’t mind as long as I got the other parts (I’m 6 months pregnant and hungry as long as I get some of what I’m craving haha). Then they informed her they couldn’t make the meal at all without the one item which I thought was bogus because there were other things ordered that weren’t chicken and I had already said I did not mind. This KFC still didn’t cancel the order though and continued to have dashers sent on a wild goose chase. At this point I had tried to call 3 times just to ask them to hit cancel on their end so I could get my money back but no one answered. During this time poor Janet is arriving and turned away and I finally get in contact with DoorDash support who fixed everything but not before Harry had been sent and he claimed this is the 5th time this week this has happened which I felt so bad but he was totally cool about it. But here I am apologizing on this establishment’s behalf to these poor dashers. I realize I ordered after 8pm and I realize running out of items closer to closing happens but if you don’t want to serve customers after 8pm or your employees don’t want to work past a certain point, just close for the day. Please. Because it was not just me affected tonight. These other 4 people trying to do their job couldn’t. Either that or remove your establishment from DoorDash, there is another KFC option just down the road and I wish I would’ve...

I did a Door Dash order that totaled 147.00 and received 1 bucket of chicken. I tried to call the restaurant to get the ordered fixed but the phone would only ring and then go to a busy signal. After making about 15 calls after 12pm someone finally answered the phone. I explained the situation and was told that the rest of my order was there to come get it. If I had wanted to get it I would not have used door dash to begin with. I was slammed at the office and could not leave. I was told they would send the order but I would have to call door dash to get it fixed. I called door dash and was told because I ordered it from the KFC website that I had to go through them. I FINALLY got ahold of someone at the KFC again after 4pm and was given the reginal managers Kevin number. Left a voice mail and never heard back. I FINALLY got ahold of someone at the KFC again and the rude person on the phone hung up on me after I explained the situation. Not only was the food that we did receive nasty and cold I paid 147.00 for a bucket of chicken. I can not believe the run around that I have received and not I am going to have to call the credit card company to dispute the charges. I left another voicemail to Kevin and still have not heard anything from him. I am amazed at the total lack of customer service that I have gotten and will never purchase food for my employees from your restaurant again. extremely...

We haven't had there potato bowl and and quite some time so I decided I was like some I sent my husband to 23rd Street and Noland only to get the worst food I have ever ate I can't believe how downhill Kentucky Fried Chicken has gotten of the if the old kernel was alive today he sure would be doing some firing First off the table comes with corn on and also if you want to consider 6 little pieces of corn on one none on another and the other two had three or four little pieces of corn to have a little sprinkle of cheese the other two had none the chicken was so hard on every one of them we couldn't consumer we turn around and give it to my dog he turned his nose up Adam it was like it was something made a week ago and left out disgusting disgusting thumbs down don't go there to eat until they get a better cook they used to get sums up 10 straight across I finally say now its a one and most of the time and he's going to wait for your mail they at least offer you a drink while you wait they didn't even do that so they don't have any courtesy would you still like to eat there nada and considering we were going to be having a big party February 24th for 3 people with invitations to 90 you won't get her business thank you I will check churches...