KFC — Restaurant in Independence

Ordered online when my son went to pick up food the kid behind counter said they were out of potpies so they canceled the order, even though I received an email stating the food was ready. When I made the trip there since my card was charged 75.00 they acted like they didn't talk to my son.Asked for refund since I received no food and of course they couldn't do it had to call the number made the so called manager Xaiver aware that I had been calling his store which was hooked to a fax machine and the 800 number no one available. I got on website tried to get my money back, the following morning I did finally get ahold of a person who was to get me my refund it has been 2 days still no refund, this is the worse KFC in independence not the first time I have had issues with them but it will be the last. I will be driving the extra to go to Noland Rd by where I used to live they weren't perfect at least they would try to make...

I ordered ahead online, when I got there I had an 8 minute wait on biscuits. No worries I pulled around to wait. While waiting the kid at the drive thru couldn't even set down his phone long enough to pass out food or change and was doing so while still having a cell phone in his hands. I wait 10 minutes and finally get my food, I get home and find no gravy on my mashed potatoes, the biscuits are mostly raw and doughy. No sauce at all for the 12 piece tender meal I ordered, no butter or honey, no napkins, no plastic silverware for the 2 famous bowls either. I don't mind waiting for hot, fresh food; but raw food and employees digging in their armpits while playing on their phone just bit much coming from someone who has worked in food service for years. My own child won't apply at this location for a job for fear he will work with laziness and have to...

Would have been a 4 due to not accepting Both og my coupons. So my friend walked inside to use it while i was still ordering. Told the young manager " yes due to my friend being inside it I know was the manager" when ask what i wanted to drink I said to surprise me.. ( I dont normally drink pop so it really didnt matter) until what i received was undrinkable even for me.. My friend came out and says do not drink that pop.. She had mixed mt dew .. Diet Pepsi.. Pepsi all into one cup. My friend said to her " you are really not going to serve that to a customer and you being a manager. Thats not a very good impression cor your employees to follow.. I was served the drink via drive thru and my friend was given an extra mashed pot and gravy for being a good sport. I wish I could have seen their faces when my friend walked out and got...