Subway — Restaurant in Independence

I will never, ever go to this Subway again. And I will not be recommending this store either. My debit card was compromised by Subway end of January. I used it when I picked up a sandwich. One week later someone in NEW YORK, bought 2 sandwiches at a Subway with my debit card. Got a new card and told myself to pay cash if I ever ordered from this store. Didn't go back to Subway for at least 2 months. Walked in 3 days ago (March 9) two hours before they closed. Lady asks, "Can I help you? (As she is putting on gloves). I say, "Yes, I would like to order a footlong." She says, "Well, we have no bread." (In a rude tone) I was a bit shocked.......2 hours before closing and you can't make some bread? I turned and left. The very next day, (March 10) I thought I would try again. I walked in and saw 3 workers just standing there talking and laughing. One asked me "Are you picking up?" I said, "No, I haven't ordered yet." Then a lady says, "Well, it will be awhile. We have a lot of orders to do first." They all scattered and started picking up orders and making sandwiches. They were doing absolutely nothing when I walked in. After 5 minutes or so, a man walks in to pick up a call in order. They couldn't find his order. So I assume they needed to make his sandwich before they even took my order. They were very unorganized and unprofessional. Soon 2 more customers walk in. They were also asked "Are you picking up?" Both said "No." Same lady pipes up and says "It will be awhile." I had been standing there for 20 MINUTES now, 20 minutes!!! When I walked in, I was the only customer in there and 20 minutes later my order still had not been taken. I just stand there watching these three workers. It was apparent that they didn't want to be there. I finally just turned around and left. Never to stepinside that store again. Not worth the hassle. Debit card compromised, no bread 2 hours before closing and watching 3 people, working very, very slow, looking confused and acting like they just didn't care that there were 4 people in the lobby that haven't even put in their orders. If you are hungry for a Subway sandwich, DO NOT go to this one. If I could give it zero...

I absolutely hate this location!! Manager is an incompetent person. She had her ear buds on talking to her sister, me and her coworker. I didn't care that her 15 year old sister had gotten a bunch of tattoos done at home. But when it came to making one of the subs I ordered, she barely put any black olives on it. I had made subs at Marco's Pizza before and we always put enough on that you could taste them. I asked for more on the sandwich and was told I would have to pay for them. I said no I'm not paying extra. I knew when I got home that person the sub was for would be unhappy. I took him up there after I got back. He couldn't even bite his sub because the white bread was hard enough that the Royals could've played ball with it. When we went back, they claimed the bread was fresh and it was made right. The manager was like with an attitude, "I just made that". So she wasn't happy that she had to remake it. She didn't even apologize mistake. I will never order from this subway ever again!! Definitely not worth the money and the kids that work there are worthless. I will go further to the location at 911 n. Noland rd!! They know how to make a sub correct and with fresh bread. We tried to call to speak to them, bit she claimed they had no phone at their store and had been that way for a long time. Yet we could her the phone being hung...

My son, his father, and I all stopped by the Subway in Independence, M0 (24 hwy / Susquehanna location) yesterday at about 12:15 PM. We intended to order 3 sandwiches. We walked in, were the only customers in the store, but were completely ignored other than one rude comment by an employee. This location does not like it when you have not placed an online order ahead of time and they make sure to let you know it. The only thing the employee said to us was “It is going to be a while because I have a big ass order”. He called for another employee to come up front. She also ignored us and was working on maintenance type things like putting more bread in, etc. she never acknowledged us at all. We even tried being really nice and asked them “how are you today?” To which we were still ignored. We stood for another few minutes and finally gave up and went to Mr. Goodcents. They were very nice and greeted us politely immediately, even though they also had online orders.

My advice is to only go to this Subway location if you order through the app or online. I have had a similar experience every time I have just stopped at the restaurant without preordering. They don’t like it and let you know immediately. I don’t think I will give them any more opportunities because there are other places you can go where the employees will at least be...