La Unica Mexican Restaurant Indian Trail — Restaurant in Indian Trail

I didn't enjoy La Unica it definitely didn't live up to the hype. We got to the restaurant at 745 and it was packed at first it was looked like people out the door but quickly find out it's pay on the way out which is right by the door so we had people camped up trying to pay people waiting on their seats and no one at the host stand. We stood there for at least 5 minutes before the girl took our name. We sat down to wait a few minutes later she came over and said what's your name and how many? Wait, what I just told you and you wrote it down, then a few minutes later they called my name we stood up and she said never mind we don't have your table ready yet. Not a great way to start, we finally got to our seats and the waiter came asked for drinks and I ordered my standard guacamole he brought back the drinks and guac so fast we hadn't had time to look at the menu he said order now or wait we said wait little did we know wait would be 15 minutes later. The guacamole, which is 3.99 was brought on a plate who can scoop dip onto a chip on a plate? And it wasn't good at all and there serving was petite. I wanted a burrito dinner, but I couldn't find it on the menu so when we finally tracked down a waitress not our waiter because he still had not come back she said she would take our order. I asked about a burrito dinner and she so no just burritos so I had to order my rice separate. The food was out of the kitchen in less than 5 minutes and we did enjoy our entrees my friend got authentic asada tacos. Our original waiter finally came back and asked if we were ok and filled our drinks don't know where he went for so long but oh well. If you are a guac lover like myself this isn't your place and if you want consistent friendly service this isn't your place. It's...

This place is obviously a very good place to eat Mexican food. I say that because in any day of the week at almost any time of the day, this place, and ALL their locations are ALWAYS packed. But the best way to tell how good ethnic food is is when it's packed with people of another ethnicity, all the time. I eat at restaurants along Central Ave. very often, probably more than I should, but I love the ethnic diversity of food and the easy blow on my wallet that so many restaurants along there provide (yes, I realize this is nowhere near Central). The one thing I notice, though, is that the ones that are always full of costumers tend to be filled with costumers of the same ethnicity. La Unica is the exception. And THAT is a great indicator of how good they are. So why three stars then? Because, while I agree they are delicious and fast and cheap, the restaurant trinity most people are looking for, they are not the best. For me, four stars indicates they are great and five stars says you're not going to get much better. La Unica does not meet those criteria, but if there's such a thing as 3.9, it belongs to this place. Go here, one of their five locations, you won't be...

This restaurant have terrible customer service, they are so unprofessional, special the Manager OSCAR, he never have manners, he dont care about the customer, they just care about make more money, we went today and order Fajitas, they give us a small portion on all the meat, after that i found a piece of potatoes on my vegetables, I tell the server and she agree with us,so she said she will tell the manager, she come back and tell us this is the regular portion, we know is not right, anyway after this point the manager never show up, we was so mad and ready to leave, we went to the front to paid our bill and they ask if everything is ok and we tell the cashier what happened, they call the most awful manager i ever met, OSCAR and he was so unprofessional, he told us we was wrong and that was the regular portion and about the potatoe piece, he said probably they just drop during they cooking, he never said sorry or anything, ill never ever will come back there, im not eat for free and i deserve it a good customer service!!’...