Great China — Restaurant in Indian Trail

I usually order from here for my family and I. I usually order the sweet and sour chicken. I have ordered there for the past 5 years. I will no longer patronize this business. Let me explain why.

Today, the sweet and sour chicken was fried hard. This has happened to me before. The majority of the chicken was so hard, it was impossible to eat. In the past, I have either asked for a reorder or money back. Today, I called and “the owner” was very rude. I asked if she could simply remake or give a refund. She actually told me that I am never satisfied and that I can come get a refund, which I did. I entered the restaurant and she had the money laid on the counter. She proceeded to cut me off as I began telling her the problem. I explained to her that I shouldn’t have to pay for a dish that I couldn’t even eat 50 percent of. It was a waste of my money. She told me to order something else. I replied I ordered what I wanted. I opened up the sweet and sour chicken and she looked at all the burnt chicken pieces and said, “You ordered more than 2 hours ago. It was about 4:30pm. I picked up the order around 3:50 pm. I explained that to her. I also pointed out that the chicken still would not be edible because it was burnt when I picked it up and it’s burnt now. Also, people order from establishments they like. Rudeness is rudeness in ANY culture. It didn’t seem to faze her any. I am choosing to take my business elsewhere. I spent close to $50 and was treated rudely. I would have taken pics but I didn’t...

date of visit 7-8-13. about 7 pm restaurant clean seating area. placed order for honey chicken and hunan beef with no broccoli.. Both orders we requested white rice. W should have known something was wrong. When the cook asked the cashier what he was making. Honey chicken he then squirted some honey over the deep fried chicken. they packed the food in a paper bag and stapled it shut. When we got home the hunan beef with fried rice and broccoli and other vegetables (carrots, celery,onion,bell-pepper, water chestnuts The beef? was more like fatty pork and tasted spoiled strangest Hunan beef ever. the Honey Chicken wasn't any better. We both agreed we have had bad Chinese before. This was voted the worst Chinese we had ever eaten. the prices on this menu posted is incorrect in pricing...

Despite its appearance from the outside, it is one of the most respectable and pleasing Asian-American restaurants I have ever been too. Although they are lacking in seating arrangements, the person taking the orders is always so polite and courteous. I have yet to have a problem with my orders and the food is always delicious. Prices range from about 8 to 9 dollars on average for a normal meal (1 entree with either noodles or rice) but the nice part is that they are never stingy with the amount of the entree. It's hard to find a restaurant of this genre to give enough of the entre to satisfy alot of the time but I can almost guarantee satisfaction...