Arby's — Restaurant in Indianapolis

This used to be my favorite Arby's. I placed an online order on Saturday July 5th around 11:30am. After I had confirmed and paid on my app it informed me that my order would be ready at 11:43. I arrived, went into the restaurant at 11:45 a.m. The man working was talking to a customer telling some kind of story. He asked me if I had a doordash. I said no it was an online order. The other customer left and then the employee started telling me a a long story about how the store had gotten bought out and he was a GM now and they were having an inspection and he just was going on and on and the whole time he could have been preparing my food. I thought it was maybe in the back being cooked and nobody else was back there. Another employee was out front pulling weeds. So as he's chatting with me about these long stories he finally goes to the back and I see him pull a bag of frozen fries out of the freezer and starts to cook them. That's when I realized my order hadn't been started! And at this point it was already like 11:50 a.m. Then he pulls out the frozen chicken and tells me it's going to be another 5 more minutes because I ordered chicken. That stuff should have been done at 11:43 a.m. And I don't know what the deal is with the ingredients but things have changed there. The buffalo chicken slider tasted completely different. I don't know if they are using a new buffalo sauce but it was not good. We also got a couple other things. The classic roast beef sandwich was so dry and it tasted awful. The meat looked old and expired. And that's one of their signature items. If they really were bought out whoever took over isn't doing a good job. I will not be going back to that Arby's. I will go down to the one far on East Washington in hopes that their ingredients haven't changed. I do want to say the GM gentleman that I was talking to was very friendly. He just needs to learn how to multitask while moving his mouth. The...

TL;DR- best Arby's I have been too, greeted instantly when walking in, polite manner of speaking, answered questions I had and whole crew was mirroring that managers behavior. Hot food and clean store. Building might be old but that was the freshest.i have ever felt at an Arby's

Service: Okay so I walked in through these doors. Instantly greeted by a manager and was asked if I was ready to order. I said no not sure and he responded with saying if I had any questions let him know. I did since I had not been to Arby's in a while and he knew all the options, including giving recommendations based on tastes he asked about. Payed and sat down and waited barely two minutes and when I went to get stuff they asked if I wanted any sauces and to mention his name if I needed anything. Im..I'm... genuinely amazed at this really. I have given 5 stars for service less than this and now I feel like I should edit it.

Food- extremely hot fries and great looking sandwhich overall. Stuff was spread evenly and the stuff I wanted added was there and was not stingy about it, condiment and sauce station was fully stocked and looked very clean overall. Solidly impressed by this. It's hard to make pre shredded lettuce look good, they managed it.

Cleanliness- A+ seriously there was nearly nothing in that lobby that had a smear on it. There was a section under the middle booths that needed swept a small amount but that's just day to day not built up.

Genuinely impressed with the staff and crew at this location overall, if I want Arby's again im...

I normally love Arby's. I WAS STARVING, and hadn't ate all day. I was literally moving off fumes! I visited this location last week and was not satisfied with the quality of my food. The Buffalo slider was on point I must say! I went through the drive-thru and before pulling off I realized that my fries were not FRESH. I simply asked for fresh fries. When I got my fries back they were medium hot, but not fresh. Me being a former fast food restaurant employee, I noticed what was going on immediately after I took a bite of my curly Fries. Instead of making me fresh fries, which I should have received in the first place they thought it would be a good idea to just place my fries back in the grease! I was so appalled by their behavior all I could do was drive off, before I passed out in their drive-thru due to not eating. I had no energy to go back and forth and get fresh food! I can guarantee it will be a Loooooong while if EVER before I return to any Arby's, and it WILL NOT be at...