Burrito Express — Restaurant in Indianapolis

Would avoid at all costs. Not only is the food not good, but when they mess up, they’ll act like it’s your fault.

Edit for details:

We ordered food from them online. It was literally an “I’ll give them one more chance” order because they’ve messed up orders in the past and their food isn’t anything special.

When I went to pick up, this young girl greeted me, which was odd but a) legal age to work here is 14 and b) it’s clearly a family business which often has kids helping out. I said “here to pick up for Joshua” and she said “okay” and turned back to what she was doing. So I looked at the table, grabbed the one with my name on it and left.

Got home, 15 minutes later, she the kids pizzas were missing (I thought pizza from a Mexican place was sketchy but that’s a different convo). So I went back. Again 15 minutes one way. I went in and said “hey I just picked up my order and the kids pizzas were missing” and she’s like “oh it was on the table” and pointed to an extra bag. So I said “ok” and went to go get it.

Then she decided to add “next time ask”. At this point I should mention that I had been actively putting effort into controlling my tone because I understand mistakes happen. So I turned around and said “next time don’t just say okay and turn back to what you were doing” and she’s like “who did that?!” And I point to the kid and say “her!” And she’s like “she’s a kid!” So I say “then don’t have kids work at your store” and then her and a customer started being quite abusive. Moral of the story: if you’re going to have kids work at your restaurant, don’t excuse poor service With “she’s...

Update:dined in last weekend. The building's the former Ritter Custard location, and could use a bit more seating area so I expect they'll be looking for outdoors as the weather improves. Service was very good, attentive, and frequent checks but I expect it was more our assigned server than a general statement of what you might get. The interior decor a bit anaesthetic/plain/simple, expected a bit more 'rustic' as it's a tad on the nuvo contemporary. The room temperature was FREEZING. The booth seat is not mounted to the ground, someone sat down on the other side of my 'bench' and literally the row moved an inch or so. The food was good (shrimp chimichanga with grill seared ingredient flavor not usually encountered elsewhere), and a couple of other guest chicken platters. Everyone enjoyed the food, almost 5 stars. I would be concerned if the place has enough seating capacity during peak business, so maybe carry out might be an option. I'd say this location's food just bumped our local gold standard (McCordsville Los Agaves) out of their top spot.

Orig: no one answers the phone on a friday night. It's a verizon wireless number and even they terminated the call it rang too long. Business has no website. Menu are photos and when you expand them they're out-sized...

Went tonight around 10:16pm...Late I know, but they don't close until 10:30pm. Pull up to the drive thru and three microphone doesn't work so you have to pull around to the window to order. Now I've never been here before so I don't really know what i want for sure. I mean it is Mexican so I have an idea but a menu would help. I get to the window and the first thing I ask is "Are you guys still taking orders?" The guy at the window replies "Is your order going to be more or less than $20?" I reply " Im not sure" Because I don't have a menu. I ask again "Are you still open and taking orders?" He looks back as if he's speaking to someone else. I repeat "Can I get a menu?" Guy hands me a menu...I briefly look through the menu and say Im ready. Order Express Nachos and the Steak Tacos, he then sighed and acted as if it were a problem. I stated man if you're not open or taking order just say that so are you...