Papa Johns Pizza — Restaurant in Indianapolis

Absolutely pitiful customer service. I ordered online a simple large thin crust extra extra cheese, 2x three cheese blend and 2x Parmesan/Romano cheese, normal sausage normal pepperoni. I have worked for papa johns before, Now yes they have a procedure to follow to maintain that everything is cooked properly but on a pizza like this there should be as expected a generous amount of cheese and there wasn't. When I called to get them to remake it the lady I spoke with asked "it's the one with all the extra cheese correct?" To which I replied yes she said okay we'll have that sent right out to you and that was the only one messed up correct and I said yes she said be there as soon as possible. Should have been the end of it correct no..... They sent the wrong pizza so I called back again and the same lady said "I asked you if it was the normal crust and you said yes." No she didn't she only asked is it the ones with all the extra cheese. Which is what I confirmed. She the says I'd have to bring the pizza they just sent out to me to the store before I'd get the pizza I spent my money on. I shouldn't have to come in person for you too fix your mistake which could have been avoided had you made my pizza right the first time. Now I understand busy time and humans make mistakes but to this degree questions competence of your staff. I am furious and I want this made right so either the head manager or a regional manager needs to...

Was very disappointed in my order tonight…. I order from this Papa John on a regular when I’m in town from work…. Today service was horrible and do not think I’ll ever be calling back for supper!!! Waited 2 hours for my food just too have it deliver with no Marina Sauce for my cheese sticks when I called in the guy had a very nasty attitude and quoted to me we not coming back out… We 3 hours busy I’ll give you free cheese sticks next time so when I asked for his name so I could have it noted so when I call back in next time incase there is a issue he hung up on me… Really don’t care about the marina sauce now even though I spent $50.00 just not to be able too enjoy cheese sticks without dipping sauce but more concerned about the fact I don’t care how busy as a business you are you don’t have a attitude and hang up a phone on customers especially when one spent so much money… Where is the professionalism anymore in businesses now really not trying to fuss but if the conversation was heard no call for I was very polite and respectful. I know how busy it can get I use too work at Papa John’s but this was absolutely horrible the way I was treated over the phone when I gave this business my hard...

Stop over paying for cold food. The secret to getting the best deal and your order arriving on time is order directly from the restaurant on the website. When you order through door dash your food will probably arrive cold. This is because door dash drivers take up to 3 peoples orders out for delivery at once. If your the last stop then your order is going going be cold. I have tried it both ways, door dash took over an hour to get here and my food was cold. Ordered directly from the website and my pizza was oven hot and here in under 30 minutes. Not to mention prices are higher on door dash for the same food. Do yourself a favor, and order from the papa johns website. The delivery drivers only take one order out at a time( I asked) so your food come directly to you. Last time I picked up my order everyone had on gloves and they seemed to be fully staffed. My pizza was hot and exactly what I ordered. Highly recommend. Parking lot had a lot of pot holes but isn't their fault. Location is great, right next to kroger so I was able to grab some things really quick while I waited...