Rally's — Restaurant in Indianapolis

I don't know what's gone wrong with Rally's locations at least the past few months, but I will not being going back any time soon. My boyfriend and I thought we would try this one since we've had multiple terrible experiences at a different location. This one wasn't much better. We were able to place our order right away, and we were the only car there initially. But we had to repeat our order three times at the drive up, and part of it again when we got to the window. Surprisingly, all of our food was correct, albeit lukewarm. My boyfriend ordered a coke, but received diet. Informed the gal at the window. She made him a different one, where he watched her get if from the regular coke dispenser. It was diet again. So this time we pulled in the park and he took it to the walk up, asked for a cherry coke instead and informed her maybe the coke and diet coke dispensers were switched. She said absolutely nothing to him either time. No apology, nothing. So we go to drive away. He says it barely tastes like cherry, but he could tell it was. I took a sip. It tasted like dirt. Honest-to-God actual dirt. He tasted it again and said the same. Suffice to say, we will not be returning to ANY Rally's location in the near future. Extremely...

I love Rally's food. No denying when the employees are actually providing good service, the food is good. However, today I officially I hated Rally's. The drive through employee decided to engage in conversation for 10 minutes with the one other car ahead of us. A friend or family member I'm not sure, but it was over 10 minutes and we were the only other car in line. I'm tired of spending money on poor service. Rally's has some of the worse customer service no matter where I go in Indianapolis. The attitude and over all experience is something I have to mentally prepare myself for before going to the restaurant. Dear Franchise owners, I know Rally's is a good cash cow franchise but take better care of your business and train the people better on customer service. I know you're located in black neighborhoods mostly, doesn't mean black people do not want...

Help! If anyone has a tow truck, please come and help me get out of this line. I've been waiting for 20 years and haven't moved... That being said, the staff seem nice. They gave me a complimentary ice cube and complimented me on the beard I've grown here..... wah wah, wah wah wah "What? I've been waiting in the wrong line? Line two is closed? I'll just jump in the other one." drives three days to find the end of the real line

Finally at the window! Also, figured out why it took so long. There's a cow inside that was bred to want to feed itself to the hungry of the world. For each order they slice a piece off and have to nurse it back to health before taking the next order. Long process but, I mean, that is the nicest cow...