Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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The guys are very rude..I walked in for service opening early morning no greeting. Maybe he's not a morning person. Proceeded to counter for order still no greeting, I had to speak first. I'm the only one in the store and he is taking his slowest time possible to make the order. He is in the process of removing all the lids and doing so one by one then walks to the back...i'm still waiting to let him know what kind of bread I I would like...i'm just standing there, no acknowledgement, like i will be right with you..i mean nothing. Finally my sandwich is made and he ask if I want anything else, NO THANK YOU, I DON'T WANT TO SPEND MY MONEY ON ANYTHING ELSE IN HERE.
So I go online and realize that I have been overcharged also..I ask if I can have the difference back, which was only .50, ...but I've noticed that they have done me like this before, and they say no..I will never buy from this location ever.. tells me how signature wraps are all 6.99 ...but I get a cold cut only, nothing extra and it says 6.50. He overcharged me and put additional cheese on it to make it 6.99. ....i'm so frustrated with this, ...but my money will not be spent here...
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The management of this store pulls a bait and switch with their sign that advertises "Two footlongs for $9.99" and then in smaller print it says "After 4:00 PM."
They leave the sign out all day. People come in, order, find out that their order is not $9.99. The management points at the sign and says "Only after 4:00."
This is totally fair. It is up to the customer to read the entire sign.
What is NOT fair is that after 4:00 the management brings the sign in and sets it right inside the window. Now the customer can still see the "Two footlongs for $9.99." but after ordering is told that the subs are NOT $9.99 and that the sign is not valid as it is not inside.
I've observed them doing this on many days when I was on my way past in the afternoon, then returned to grab dinner (after 4:00) before heading home.
When I mentioned to them that the sign was still clearly visible from the street and thereby luring customers in with a fake deal, the owner said "Indoor signs don't count. Only outdoor signs."
This is the problem with franchising.
Individual owners can make your...
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Update:I have dropped two stars from my rating. I've done this because the last several times I've been to this location the staff has been closing up at least an hour before actual posted times. Tonight however they actually lock the door, And when I looked inside and made eye contact with the employee she continued to put the chairs up and ignore me.
I am no longer pleased with my service at this location. Perhaps I go to Jimmy John's just down the street. The location is clean and inviting. They do seem under staffed however; the last few times I've been there they didn't seem to have all their stock put out on the selves and in the fridge.
Over all I've been pleased with the service.
I deducted a star because of the customer service. Please don't get me wrong the staff is not unfriendly but they are not exactly friendly either. For me this just make my experience...
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