IU Health Methodist Hospital — Local services in Indianapolis

I have had Scleraderma and Lupus MCTD since childhood. I have pain. I am a nurse and how your ER doctors treat me was unacceptable. Unethical and unprofessional.

I was sent ambulance from Witham ER who spoke with my IU rheumatologist to do a direct admit for a severe flare affecting by pain and adrenal insufficiency. I was treated like a pariah and a drug seeker when i arrived @ your ER. I was dismissed.

Things were said that should never be said to a patient. "Well, your terminal, what do you want us to do about it?"

He assumed I was probably drug seeking because I refused Oxycodone which i had @ home. I became angry when i was not admitted only because it was suppose to be a direct admit. If my chart had been read they would have seen I was coming down off of steroids and having difficulty adjusting. Never took the time to understand.

I was never admitted because he said I had a thorough work up and vital signs look good. ER manager defended the care. However, 6 hours later, I was sent again via ambulance to Ascension and intubated in ICU for Rheumatology emergencies.

The patient advocate blocked my letter to CEO. Will be obtaining counsel. Hoping a newspaper will pick this up. I have very detailed information of things said to me. I understand the opioid crisis, but chronic pain patients are suffering and the detailed things that were said to me are awful.

All they had to do was talk with my IU Rheumatologist problem solved. I suggest ER doctors start listening. Your doctors should be taught about Rheumatology emergencies. How I was treated affected me emotionally and constituents negligence.

I am going to media! You are only a good hospital because of the donations u get for your medical school.

Medical records say things I never said. Your ER doctor and awful nurse only heard half of what attempted to convey to them. They were busy so...they did not listen or care. He said I said, " If I don't get meds, I'll blow my brains out."" What I said, " this conversation is making me want to blow my brains out." Everything i said he only half heard.The nurse said to me, " I am tired of u mentally Ill yelling at us" I flipped. I said, "I am not mentally ill. I am sick and overwhelmed. " I said I would never say that to a patient. Thanks for the empathy."

I have a detailed letter outlining everything that was said. My medical record should have spoken for itself. I am angry and even more so since your pt advocate dismissed me.

I hope I have been a better nurse to my patients than your doctors and nurses in ER have been to me.

I shouldn't had to defend myself and my pain. I see mutiple IU doctors immunology, gastroenterology and pulmonary. My disease has cause interstitial lung disease, Small intestinal bowel overgrowth, hypogammaglobulinanemia etc.. Of course, I am in pain. Basically, people like me have to beg for help. The experience was awful. Had the ER doctor read my chart he would have seen my inspect report no drug seeking behavior and that I saw a interventional anesthesiologist radiologist for neck and LB ablation and discussing a pain pump. He wrote a referral for a pain clinic and I laughed. I said, I already have one. Also, I have a port for ongoing IV biological agents and chemo. Clearly, the medical record should have spoken for itself plus he defied a direct order from a IU physician

I sent a letter to Indiana Attorney General, Indy Star and Senators. The abuse of chronic pain patients needs to stop. I am making noise until u listen!!

Been sick for over 40 years. Never has any medical facility been so awful to me. I have seen doctors at University of Washington and University of Jeffferson in Philly NEVER until moving here.

I suggest the CEO get off his hide behind the desk mentality and make changes in ER. Starting with teaching your staff about CTD.

I will swear on a stack of bibles this is all true.

After writing your patient advocate 5 page detailed letter. She sent letter case closed. I laughed because the dates investigated weren't even...

First, let me say 2 things before I start my review for full disclosure. 1) I am a retired/disabled nurse who worked many years in the IU system, ending slightly over 2 yrs ago. The reason I chose to work there was because I felt that it was the best hospital system in the lower midwest. 2) When the local hospitals in the Terre Haute, IN/East Central IL area were unable to admit my Dad I specifically requested that he be transferred from the local ER to any one of the IU Hospitals in the Indianapolis area, because I wanted wanted him to get the best care. This is not the review of a disgruntled former employee. This is the review of someone who was very pleased with his employer of many years, which makes me sad that I have to write a bad review.

1. He got much, much better care in the ER at the tiny local hospital than he did at the Methodist Hospital ER. We rarely saw any nurses, or any other healthcare providers while we were in the Methodist ER. A nurse or a doctor was dropping in every few minutes at the small hospital ER.
2. Though I was pleased with his (doctors) hospitalist, and the 3 specialists, I was underwhelmed by some of the "support" staff. One of the cardinal sins of nursing is to leave a patient's pills at the bedside table, and not watch the patient take the pills for safety reasons. My family and I walked into his room after stepping away for maybe 30 min, and there were pills on his bedside table.
3. He went into the hospital confused, which is improving. I know that he did not get at least one meal. We did not know at the time that someone had to call into dietary and request his meals. We were never informed of this, and the other nurses had been calling dietary and requesting food for him. One day he never got a meal because we were unaware that we needed to do it for him, and the nurse on that day did not bother to. That is how we learned about the process of getting his meals. Dad is unable to call for his meals, and because of the distance we cannot drive to Indy every day. So if a patient is in a similar situation as my Dad, if the nurse doesn't call dietary the patient doesn't eat.
4. At the time of this writing Dad has been in the hospital 11 days. I am writing this on a Sunday and he is scheduled to discharge tomorrow to an inpatient rehab facility for physical therapy. According to the nurse I spoke with today, he has been seen by physical therapy only once at the hospital. He was seen by PT 3 days ago, and has not been seen by them since.
5. His case manager who is responsible for getting him into rehab, asked for our top 3 choices for his physical therapy and to state what our 1st, 2nd, and 3rd choice was. He has been accepted by our second choice, but the case manager stated she had yet to hear back from our first choice. Our second choice is a distant second, and she is aware of this. She told me this on both Thurs. and rudely told me this again on Fri. Perhaps, part of her rudeness was because I left 3 voicemails on Thursday night. I thought my cell phone kept dropping out, so I called back twice to finish what I was saying. What she said to me, in my opinion, was very unprofessional. She told me that she would let me know if he got into our first choice, but that she did not have the time to call every patient's family if they could not get the patient into a given place. She said if we did not hear back from her he would be going to our second choice. After speaking with her, I called our 1st choice. The contact person stated that they had not received anything from the hospital and had been watching for a fax since the day I contacted them. The Meth case mgr stated they don't do faxes and the 1st choice "was not on the system." (I know things can be sent from their electronic system to a fax, I used to do it.) Also she said it was another case mgr who did the contacting. I will call our 1st choice in the morning to see if they ever got anything. I will add, Dad's recovery so far, is exceeding everyone's expectations, I give...

Worst care ever. You might luck out and get a good nurse - but don't count on it. I was in a bad vehicular accident - in which I had a tear in the aorta, 11 sets of broken ribs, collapsed lung, broken nose, fractured sternum- I think that's all the injuries. Since being here I've had medication errors which were swept under the rug. I have been neglected -called for medication waiting hours to the point of contemplating suicide because I can no longer take the pain. But the medicine isn't the only thing my oxygen sensors had dropped down to numbers in the '70s. I couldn't breathe heaviness on the chest. I would tell every single nurse that came in my room only to be ignored. I have demanded to see head nurses and patient advocates only to have a nurse come in there and pretend to be head nurse for me to tell them everything and then learn that she was not the head nurse and if I still felt that way in a few hours, they would contact the head nurse. I tried call patient advocate multiple times only to never have my phone call returned nor would anybody come to my room to see what was going on. But the message will tell you if you need somebody right then and there to contact your head nurse. Well, it's kind of hard to know who the head nurse is when I got nurses lying to me or leading me to believe something different. I have had a head nurse actually come to my room only to get aggravated because I asked her to check my lungs because I felt like I couldn't breathe. Let me repeat that -She was actually mad that I asked her to check my lungs. This is the worst hospital care I've ever received in the entirety of my life and I'm 44 years old. I'd rather die then to come back to this hospital . Oh and I've been here a week so they have had plenty of chances to fix these problems.

Update:

I had many more problems... from denying medication, to documenting that I was given my meds(which were narcotics) when in fact I can prove that they weren't administered to me, to them trying to administer medications again that I am NEVER supposed to take (and it's very well documented) repeatedly -even after the medication error stated above...to faulty epidurals that the medicine was all over my back and on my bed- and I am screaming in pain as they tell me that nothing is wrong with it... only for the neurosurgeon to come in and rip it out without adjusting my oral meds. These are very serious charges and I am going to go through the system to try to bring it to the light but I don't know how this is going to go. That's why I'm putting it out there for everyone to see because they can't sweep this review underneath the rug they can't throw these words into the garbage and pretend they never were said. I WILL NOT LOWER MY VOICE. I WILL NOT BACK DOWN. Everyone should know that 90% of doctors out there, especially in this hospital, along with techs and nurses, do not adhere to the Hippocratic Oath. THEY ALL WORSHIP THE NEW GOD - THE ALMIGHTY...