Burger King — Restaurant in Indianola

Particularly whenever the POC manager/GM is on the clock, this place sucks. He is not professional at all. He was particularly rude to his disabled employee, saying to him "why tf are you handing out that drink?" in front of customers. He didn't/doesn't communicate with his employees or let them know if he already packed the drinks up with the food. The food wasn't made the way we asked. We made a couple of modifications, and they executed it poorly. One sandwich, we had bbq added, and it looks like they just look an empty bbq bottle and tapped it to the bottom of the bun. The other burger was completely missing ketchup when that's what it originally comes with. The manager/GM will blame his team for mistakes, he never takes accountability. We usually do not have problems, there are a few who are always so sweet and make sure our food is made right. I think the dramatic difference is that whenever this place does it right, that manager/GM is not on the clock (or he could be hiding in the back). I just hope that the employees can get better leadership soon, cause most of them do good, but leadership makes or breaks a place and this manager, he breaks it and his employees. I'm giving 2 stars, but that manager and his leadership skills,...

The business has been on a decline over the past few years. However after a fire ealier this year (2018) they have proceded to reopen with all new staff. This so far has not been for the best, on my last visit there was way to long of a wait causing customers to leave. When I got home with food it was wrong, so had to go back and went inside where the wait was no better. I Heard in the time I was there three different folks inside and out complaining vocally to me. Maybe its just to new of staff hopefully, maybe need new managment. I even almost applied they need change in managment that will put it back to where it needs to be or shut the doors. If it gets better I will change posting to a better look but at moment looking bleek. Update since it is 2022 I have ordered again and they got the order correct, and the staff seemed friendly maybe its on its way back up the ranks...

Not sure if they were short staffed, but had to wait a few minutes before I got to place my order (I was the only one in line). Then while waiting for my food, could see/hear that my sandwich was ready, but cashier acted like it wasn't their job to get dine-in trays ready. So as I stood there waiting, after a few minutes the drive thru had an order for the same sandwich, so was taken to fill that order. As I watched people who came in after me get their orders, I was getting a little irritated. Finally, a shift manager I suppose, saw the order still on the screen, and got another sandwich made, to fill my order. Guess I wouldn't consider 10+ minutes for a Whopper & fries quick service. Food was okay...