Dairy Queen — Restaurant in Iowa City

My daughter ordered my ice cream cone and then ordered her own. Before she was done paying and ordering my ice cream was sitting on the counter melting. It took the staff an inordinate amount of time to take her order and make change. When my ice cream was delivered it was completely melted. I took it back to explain my displeasure in eating a melted mess. The young man made a complete outlandish issue of the situation explaining that it is 100 degrees out and I can’t expect anything different. Then proceeded to call me names such as “Karen” as I walked away. Their disparaging remarks could be heard by other patrons as the other two workers chimed in on the verbal insults. In my car, right in front of the building I got my daughter’s phone to answer a call. They evidently thought I was taking a video, which perhaps I should have done, because they began posing and making fun of me further. I am hurt and beyond disgusting at the deplorable “service” and verbal abuse I endured on an otherwise nice outing for an ice cream. I wouldn’t bring my worst enemy to eat anything here, and I certainly will not return. I welcome a call from the owner of this establishment for further discussion, because to have your business represented in such a manner....to have Iowa City represented like this....is a sad and disgusting manner to...

Usually good but this time order taker must have missed a training session. The staff person served the previous customers and, ignoring, me proceeded to converse with them about classes and how much books cost as if there wasn't another customer waiting. Proper procedure should have been to ask the friends to wait a minute while my order was taken. The staff didn't even have to fill the order, there was another staff waiting to do that. I suggested that this staff person should address the next customer promptly and the have the personal conversation after. I was met with a look of, "what is he talking about?" Management should be more responsible for properly training (possibly new?) staff. The ice cream was good so...

I love the old DQ. The river view the music the pictures. It's all great. But 1 thing. And this is a big 1. The banana split is just not made correctly. There was not fruit. Just some sauce. There was no nuts. That's kind of a big deal for me. I love a banana split. When asked about fixing it I was told they could not because I already had it. I was a little frustrated as I was standing at the window. Only bad thing to say about the place. I really do love this place. And have gone hundreds of times over many many years. Just wish they would put a little love into the products they hand you. Years ago you would never have gotten a banana split like this from them. But I guess that's the new way. But everything...