Chain outlet offering build-your-own takeaway pizzas, to be cooked at home.
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I always enjoy papa Murphy's but this time I was extremely disappointed not in the food but in the staff. I placed an online order while I was nearby and parked outside to take care of some things on my phone and kept glancing inside and not seeing anyone making my order. So after about 15 minutes I decided to go in and I just hear a couple people messing around in the back. One comes up front and I tell them I placed an order a bit ago online and she sees it's still sitting on the printer. Then instead of both of them making the order only one does so it takes even longer. Needless to say this is not acceptable. What's the point of ordering ahead online if people are too busy messing around and having fun in the back to see that an order came in. Only reason for 3 stars is that the...
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Worst service I've ever had called to order my pizzas sat on hold 20 mins They answer then say can you hold sit on hold 5 more mins then they hang up on me call back 2 more times they finally answer. ordered family size with pepperoni and double bacon. Another family size has pep half cheese and bread sticks. The pizza with bacon had 0 bacon. Called 20 different times no answer drive there and they say we don't know when our manager comes in and say we're busy not a car in the parking lot no one making pizzas 3 people sitting in the back room they did nothing for me not even im sorry they actually got snotty with me Aug 15 2023. 4 pm hope these employees are...
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Online Orders: it would be appreciated if the staff was trained to read & NOT throw away the receipt until AFTER the transaction is completed. Several times I’ve not received bread sticks, desert pizzas, cookie dough & side sauces - had to turn around & go back. Online orders take 45 mins to complete says the website - more than enough time to take 2 pizzas & a s’mores pizza yet they never have the s’mores pizzas ready/made at pick up & I am then forced to pick something else bc the order was already paid for. Please read...
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