Krisp Fresh Living — Restaurant in Irvine

Slowest service ever. I’ve been there and worked as a barista in a semi high volume store for 3 years with a recommendation from a manager and a district manager. I ran 2 blenders and 2 espresso machines by myself with 1 on register food. I know how what deployment should be and prioritizing customer service. The one guy literally walked out with a crawl to the blender as he checked his phone and finished the drink. Hot food situation was a mess. We ordered, the food never made it onto the order for some reason (weren’t charged for it). Guy in charge went to go “check on it” and said it was being made. But that means he never checked it because it actually never made it onto the order because we found out later it wasn’t on there. Not sure wth happened with that on the point of sale. Everyone working there had a resting face except for the young lady in the back doing food and eventually came out to do floors in front behind the bar. This was August 3 at 1:45pm ish. Nitro cold brew was good. Not good or bad. But the service was atrocious.

I’ve seen a lot in the coffee industry on a major franchised scale and small independent through a business owner that has won international and national awards for Golden Bean with multiple roasts and was also a judge. If the coffee is acceptable that’s okay by me it doesn’t need to be mind blowing it just needs to be better than Sbux. But if the customer service is trash I don’t care how good the coffee is. Will not return again and so far I prefer BlkDot...

My co worker and i both ordered as mobile order and selected a pick up window because we went on our lunch break. We got there i went in to pick up the orders because the parking being very congested and having a hard time finding a parking. It was hard to get someones attention, as there is no cash register and no one has communication with custumers. After a few once a worker was finally close enough to me i asked her about our mobile orders and she asked if i signed in i told her no and she said that have to sign in order for them to know you are there to make the drinks.. if that’s the case why have the option for mobile order. This definitely is not a place to pick up as you will be there for awhile waiting for get your order.

My friend ordered a regular 20oz matcha with cold foam, got a 16oz.. hers was good

I got a 20 os blue berry matcha with Cold foam , it was okay made with lots of artificial sweetner tasted like a muffin of some sort. Was not my favorite i also only got a 16 oz .

We did not complain about the size as we had already spent so much time waiting that we had 15 mins to drive back to work and clock in. Over all was a bust. If you have all day whrre you can make sure you get what you pay for and wait 15+ mins for your drink then id say go for it and dont order online...

Incompetence abounds. Just shut down already. Every single time I come here it's a circus and it doesn't seem like anyone here understands how to run a business. I used to work down the street and eat the same thing 2-3 times a week and they could barely get it together. In the years since then they've only gotten worse. The last time I visited I was annoyed to find that they put screens at the registers instead of having a cashier take the order. To the brilliant mind who implemented this change: if you don't set up your menu or options to the degree that they can actually take the place of a cashier, then all you're doing is confusing people (including yourselves) and turning customers off by making things difficult. Today I went back again in an attempt to get my same order as usual, and was instead lectured about how the kitchen had implemented strict rules to avoid food that was messy. Right. In addition to your failure to understand the point of FOOD SERVICE, I guess you've also never heard of a knife and fork, or a napkin. Take care! I'll literally...