Nekter Juice Bar — Restaurant in Irvine

I hate to do this because I have been coming to various locations in Irvine for years and things used to be good but today I came just after opening on a Sat morning and it’s clear nothing had been cleaned the night before. Straw wrappers on tables and napkins littered all round the floor. While I waited for my juice to be made and I observed for the enth time that the employees are children, that there is no management at most locations ever to keep them in line, the Woodbury location witnessing rudeness on multiple occasions, not notifying customer when you are out of an ingredient, taking more than 30min to make a juice while two employees are standing around, and on this particular day as I looked at the dirty table tops and dirty floor I wondered…if the front of the house is as dirty as the back,…what do the juicers look like, are they being cleaned regularly, what does the back kitchen look like? I also wondered will I eventually get sick given their poor hygiene standard. But I got my juice and moved on to going home. It wasn’t an hour or two later that my stomach started to hurt and to growl and sure as can be, the juice went right through me. Never happened before but given this cherry on the icing I can’t keep quiet any longer so thus my review. This was the Orchard Hills location, the Woodbury location as I mentioned is no better but has different issues. The only location I have never had an issue is the Quail Hill location and that is because a caring employee/manager named Monica makes sure that location runs as it should. Nektar Management, please get your house in order before someone gets...

I went to this location this morning and just stood there for 5 minutes at the register without anyone acknowledging me whatsoever. There were three young guys preparing other orders, so I patiently waited. 3 customers came in to pick up their orders and one employee stopped to help them. However, I was still standing there and they just ignored me... no, "please wait" or "hello, we'll be right with you". Nothing!

I got frustrated and left. Called in to speak to the manager, yet no one picked up the phone. Tried a couple of times and still no answer.

So, now i'm here writing a review.

To the manager, train your employees better or continue to lose customers.

UPDATE: (January 19, 2022) I emailed the Nekter customer service as they requested in the reply and have yet to hear anything back. It seems whomever is monitoring these reviews don't care either. They just post cookie cutter replies like, "We care about what you have to say, please email us" and then continue to ignore you.

UPDATE: (January 21, 2022) Customer service replied and seemed sincere in addressing a customers concern. I went into the location today and the both the employees there immediately said "hello"....

This location is SUPER SLOW. they messed up an order of someone in front of me that ordered in person. Seems like someone didn’t show up for work when I overheard them. Whole Foods juice was closed and was going to open later. It would have been faster for me to get stuff done in the meantime and gone back to Whole Foods and order my smoothies there. Either hire enough man power for online and delivery orders along with in person. Or don’t even open for online orders or at least make the online orders realistic in timing. I see the workers trying to divide orders but they were out of order and they made me (an in person order) wait longer compared to others. Go to the quail hill location or somewhere else if u were just dropping by to get a juice or order yours on the app more than an hour in advance. Only order here if you have time to wait not if u have a work meeting coming up. Because my order has multiple drinks, they made mine last just because others would have gone faster. Total wait time...